Front of House Operations Manager
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Position Overview & Specifications
HOLIDAY INN NOTTINGHAM, Castle Marina Park, Nottingham
We are currently recruiting for a Front of House Operations Manager to join our team at the Holiday Inn Hotel in Nottingham. We are looking for a confident, energetic, well-organized individual and natural team leader who wants to progress their career further.
The Front of House Operations Manager will be responsible for overseeing the Front Office, and Nights Department along with supporting Housekeeping department, with a focus on ensuring the smooth running and continual improvement of these departments. The Hotel is well established and boasts an excellent reputation for consistent quality and service.
We are looking for applications from candidates with previous branded hotel high volume experience and with specific knowledge of Front Office operating systems and hotel duty management.
The Front of House Operations Manager job will be very hands on, supporting day-to-day operations within these departments and overseeing the broader operational activities relating to financial planning, budget responsibility, reporting, health & safety and management reporting.
About the position
o As Front of House Operations Manager, you will be responsible for the day to day running of the Front of house operation.
o Must be a good all-rounder to cover all areas of Front of house operations as required and needs someone to come in and support the team through mentoring, developing and coaching.
o Take responsibility for Health and Safety within the front of house areas and enforce all health & safety/fire regulations, attending any training as required.
The Essential Skills:
o A proven track record within a branded 4 star hotel as a Reception Manager or Front Office Manager.
o Passion to deliver exceptional customer service
o Previous Duty Management Experience
o Team Management & Development Experience
o Hotel Front Office IT Systems and Procedures Knowledge Essential
What you can expect in return:
· Competitive Salary
· 30 Days Annual Leave per year
· Employee Discount on accommodation, food & beverage
· Training & Development opportunities
· Car Parking
Job Type: Full-time
Salary: Up to £30,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 24/04/2023
Reference ID: HINOTTSFOHOPSAPR23
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House Operations Manager roles across Countrywide Hotels's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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