Customer Excellence Ambassador

Job Purpose

We are seeking a highly experienced Customer Excellence Ambassador who has an extensive knowledge in customer service and can provide our 6-Star front of house service delivery.

This is a fulltime role, working Monday- Friday evenings and averages at 40 hours per week. This is an interactive role and you will be based within a brand new, technology driven development in White Chapel, London.

The payrate for this role is £14.65 per hour and you will be entitled to 28 days holiday per annum including bank holidays.

At Croma PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Key Responsibilities

• Deliver a 6–star guest experience at all times
• Ensure all visitors experience the full customer journey
• Proactive Lobby hosting and lift escort management as per site SOP’s
• Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
• Be proactive and anticipate any action client or customer requirements in a professional manner
• Issue visitor passes using agreed sign in and out policies and procedures
• Ensure site audits are carried out regarding passes/keys in line with SOP’s
• Communicate where required visitor or client arrivals with a high level of discretion
• Handle all incoming telephone calls and enquiries in an efficient and sincere manner
• Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
• Ensure all fire exits are kept clear and Health & Safety issues are reported
• Ensure all landlord contractor access it pre-authorised and in accordance with risk assessment/permit to work conditions
• Handle mail and courier enquiries with discretion and sensitivity
• Provide administrative support/incident report writing
• Ability and fore sight to create a safe environment for all guests and visitors
• Complete a full detailed handover at the end of each shift
• Maintain a high level of security awareness at all times for visitors and guests, creating a safe and secure environment

Person Specification

• Professional, highly driven, flexible, enthusiastic, proactive, self–motivated team player
• Holds a true passion for high standards of customer service delivery
• A keen interest and high level of IT/computer skills would be an advantage
• Ability to provide 6-star guest experience
• Previous experience in hospitality or a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• High standard of presentation
• Ability to work independently with confidence, using own initiative as required
• Look for opportunities to enhance client/visitor experience
• Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
• Maintain and practice a high degree of confidentiality at all times
• Computer literate with good email etiquette. Use of concierge and Microsoft systems is an advantage.
• 5 years of verifiable work history
• Support with the building’s Sesame App including - admin, posts, maintain social walls etc.
• Supporting and delivering Customer focused pop-ups
• Actively working with other service partners to seek offers/rewards from local businesses which can be offered via Sesame to the Hickman’s Customers

What We Offer

• Highly competitive salary within the corporate sector
• CPD- Bespoke Training, Learning & Development opportunities Licence Upskill- where applicable
• Perk Box- Employee discount scheme
• Laundry service for tailored uniform
• Cycle to Work Scheme
• Social events and activities
• Pension scheme
• Employee mental health assistance helpline
• Recognition schemes including our employee of the month programme
• Employee HSF Scheme