Operations Manager

• Location: Bristol based (we are ‘remote-first’, but you may be required to attend client offices and cxpartners’ sites for meetings and workshops)
• Contract: Permanent, full-time
• Salary: £30,000 - £45,000
• Deadline: We will be reviewing applications for this role as they are submitted. So please don't delay your application, as the role may close without notice

This UX Consultant position is within our Public Services ‘pod’ - one of our client-focused, mini business units.

The Public Services pod exists to make public services better for everyone. We do this by partnering with public service organisations to tackle their most important challenges; empowering them to deliver world-class services that are effective, inclusive, accessible, and sustainable. We involve users to uncover breakthrough insights, and we respond through a service design process. We are pragmatic, not dogmatic, in our approach, and are outcome-driven.

We’re currently working with the NHS, Department for Health and Social Care, Department for Transport and many others across health, central government and local government with a commitment to providing end-to-end service design to solve complex problems for users. We’re confident in delivering measurable outcomes from before Discovery to after Live through expertise, passion, collaboration and open working.

cxpartners is made up of an incredible, diverse range of people. We're an equal opportunity employer and prize diversity as a strength. We’re keen to ensure we’re designing products and services that work for everyone, so our team needs to reflect that too.

We particularly encourage applications from different underrepresented demographics. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability or any other legally protected status.

Please don't be put off applying because you aren't a perfect match for our job description. If you are excited about the opportunity and think you can achieve the outcomes we are looking for, but aren't sure if you tick every box, we'd still love to hear from you.

As one of our UX Consultants you will be in the engine room of the business – generating a wealth of ideas and delivering high quality user-centred design work for our clients.

You will:

• Work at all stages of the research and design process
• Work with our clients to help them to understand, and then to meet their users’ needs by delivering excellent, innovative products, services and experiences
• Plan, facilitate and analyse user research
• Create research outputs, such as personas, experience maps, ‘as-is’ service blueprints etc
• Turn research and testing findings into design concepts, at varying levels of fidelity – from sketches to wireframes / rough UI designs
• Create prototypes at varying levels of fidelity, from basic click-throughs to rich, interactive prototypes
• You won’t be doing that alone. We believe in the power of collaboration and you’ll work in cross-functional, agile teams including other UX consultants, visual designers, technologists, project managers and usually our clients too

You’ll need:

• More than two years’ experience in a digital industry, ideally in a UX or creative agency
• Experience of working within a cross-disciplinary team
• Practical knowledge and experience of UX methodology and practices
• The ability to carry out user research (both quantitative and qualitative)
• Strong communication skills and a level of natural authority to ensure clients listen to you, and people respond to you
• Emotional intelligence and an understanding of how to build strong, collaborative relationships
• To be happy to travel to our other office from time to time, and to work on-site with clients if and when that is needed
• The right to live and work in the UK

• 25 days holiday and the option to buy up to 4 extra days
• MacBook laptop and iPhone with call plan
• A generous hobby fund and a personal training budget of £750 per annum
• Flexible working and supportive of remote working
• Cash-back healthcare scheme with Simply Health
• Pension plan with up to 5% contribution from cxpartners
• Life assurance
• Support with a cxpartners buddy when you join
• Enhanced maternity and adoption pay
• Up to 2 weeks extra unpaid leave (after one year’s full service)

Last year cxpartners was officially recognised as a ‘Great Place to Work®’. We were awarded the sought-after certification and received a 90% overall Trust Index© from our team. And in 2023 we did even better! We are absolutely thrilled to report a 95% overall Trust Index© from our wonderful colleagues, which is well above the UK average.

Some of our favourite insights from our team’s ratings include:

• 100% said ‘I would strongly recommend my organisation to friends and family as a great place to work’
• 100% said ‘management trusts people to do a good job without watching over their shoulders’
• 100% said ‘our customers would rate the services and products we deliver as excellent’
• 100% said ‘management is honest and ethical in its business practices’
• 100% said ‘people care about each other here’
• 100% said ‘taking everything into account, I would say this is a great place to work’
• 98% said ‘people are encouraged to balance their work life and personal life’
• 98% said ‘I feel I make a difference here’

Take a look at our blog, cxpartners is an (even better!) 'Great Place to Work' to find out more.

If you’d like to apply, please email tamlyn.driver@cxpartners.co.uk with a brief CV, covering letter and your portfolio.