Customer Care Associate - Weybridge, UK

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.


Customer Care Associate (Fix term contract 12 months)
In this role you will provide excellent service to Dentsply Sirona UK Customers ensuring all queries and questions are resolved, order entry and credit processing are maintained. You will continuously look for new ways of improving the current efficiency of service and processing methods. Full training will be given.
Main key responsibilities:

• Respond to and effectively manage all customer queries in an efficient and timely manner and record all correspondence in Sales Force
• Manage delivery service complaints
• Issue Returns, rebates & credits when required and organise the return of products to our warehouse.
• Run back-order reports and distribute to dealers and/or advise and update customers including Reward customers
• Managing consignment stock – entering replenishment orders, processing removal stock and returning to the warehouse and coordinating stock takes
• Produce reports for required information
• Manage website queries and support with any logging in, password re-set issues
• Process Rewards Redemption Orders
• Meet Company standards, ethics, and compliance requirements.

Requirements:

• Professional with proven ability to build appropriate relationships with external key customers
• Demonstrated problem solving and decision-making abilities
• Able to work well within a team and calm under pressure
• Results orientated and Adaptable/willing to take on new tasks
• Able to prioritise workload and work to deadlines
• Displays initiative and enthusiasm for their role and company

Along with this exciting role comes a very competitive salary and an extensive benefits package :

• Pension
• Private Medical Insurance
• Dental Cover
• Medical Cash Plan
• Group Income Protection
• Life Assurance
• 25 days holidays + your birthday
• Employee Assistance Program
• Great offers on several consumer scheme

Because we care about our employees, we have a very friendly and dynamic office environment with an active social committee; tea/coffee and fresh fruits every Tuesdays!

Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to careers@dentsplysirona.com. Please be sure to include “Accommodation Request” in the subject.