Customer Services Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
Based at the Civic Offices in Swadlincote, with the potential for limited homeworking. Hours of work will be Monday, Tuesday, Thursday 8.45am-5pm, Wednesday 9.00am – 5pm and Friday 8.45am – 4.30pm but flexibility is essential.
As the first point of contact within the Council, you will deal with a wide range of enquiries from customers via all channels. Whilst being a confident and hard-working individual, you must also have the ability to work as part of a team in a pressurised environment, remaining calm at all times. Excellent customer service and organisational skills are therefore essential for this role.
A working knowledge of council tax and/or housing benefits is desirable but not essential as full training will be provided.
Should you wish to discuss this role informally, please contact Customer Liaison & Support Managers, Tracey Hoogendyk on 01283 595879 or Mandy Simms on 01283 595733
Provisional Interview Date: 20 February 2023.
Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Customer Services Advisor roles across Derbyshire County Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,496 - £26,845 bracket, including retirement vesting and health parity.
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