Technical Support Engineer – Chessington or Glenrothes
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Position Overview & Specifications
To provide technical support to all DiGiCo, DiGiGrid and KLANG clients worldwide by telephone and email. To provide technical training to engineers and distributors in the Chessington facility or by international on-site visits worldwide. To visit and repair products worldwide. To keep all provided databases up to date with your cases. To process spare parts orders via ERP and arrange despatch where necessary.
Main activities & responsibilities
You will be responsible, along with your team members, for the support of
DiGiCo, DiGiGrid and KLANG products, both existing and new releases.
This will include:
- Email and telephone support worldwide
- Visits to sites across the world for technical support as required
- Order processing of sales spares orders and advance replacement parts
- Despatch of sales spares and advance replacement from Chessington when necessary
- Updating the access database with your cases (or any other software recording tools the company provides)
- Participation in the weekend support rota as required
- Stock control and auditing of spare parts in the Chessington site
- Provide and host technical training sessions across the world for visiting engineers and distributors
- Liaise with software/hardware teams on Technical Note creation and distribution
- Generate case query reports for weekly review as required
Other features of the job
- Participation in weekly support reviews
- Ensure hardware and software knowledge is up to date at all times
- Participate in software training updates
- Liaise with software design teams on new product features
- This list is not exhaustive and will flex along with the business needs
Terms & Conditions
37.5 hours per week, based in our offices in Chessington or Glenrothes, one early and one late shift every 3 weeks on rotation plus planned weekend support cover.
For a full Job Specification and salary range, or to forward a CV and letter of application, please contact careers@digiconsoles.com
Contract Type: Full Time
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Consumer Product Manufacturing
Based on transatlantic hiring benchmarks for Technical Support Engineer – Chessington or Glenrothes roles across DIGICO's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Consumer Product Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,953 - £49,118 bracket, including retirement vesting and health parity.
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