1st Line Support Engineer
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Position Overview & Specifications
Job details
Posted 02 February 2023 Salary £27500 - £32500 per annum LocationLondon Job type Permanent DisciplineInfrastructure ReferenceMP-136 Contact NameMax PlowmanJob description
A leading global law firm is seeking a highly motivated and customer-focused 1st Line Support Engineer to join our dynamic team. In this role, you will be responsible for providing technical support to our clients and ensuring the seamless operation of our technology systems.As the first point of contact for clients, you will play a vital role in resolving technical issues, answering queries, and ensuring that our clients receive the highest level of service. To be successful in this role, you should have excellent communication skills, a strong customer-service orientation, and a passion for technology.
Responsibilities:
- Respond to client requests for technical assistance via phone, email, and in-person
- Troubleshoot technical issues and provide first-line support
- Resolve hardware and software problems in a timely and professional manner
- Log and track issues using our helpdesk software
- Provide detailed information on problems and solutions to clients and other support engineers
- Collaborate with other team members to resolve complex technical problems
- Keep abreast of new technologies and industry trends
- Proven experience as a 1st line support engineer or similar role
- Strong knowledge of Windows and Mac operating systems
- Familiarity with remote desktop tools and virtual environments
- Excellent written and verbal communication skills
- Strong customer-service orientation and ability to work in a fast-paced environment
- Ability to work independently and as part of a team
If you are seeking an opportunity to work with cutting-edge technology and make a positive impact on clients' lives, we would love to hear from you! This is an exciting opportunity to join a leading global law firm and take your career to the next level. Apply now to join the team and make a difference.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for 1st Line Support Engineer roles across Digital Waffle's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £27,500 - £32,500 bracket, including retirement vesting and health parity.
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