3rd Line Support Engineer
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Position Overview & Specifications
Job details
Posted 02 February 2023 Salary £40000 - £50000 per annum LocationBirmingham Job type Permanent DisciplineInfrastructure ReferenceMP-138 Contact NameMax PlowmanJob description
Job Title: 3rd Line Support EngineerLocation: Birmingham, UK
Job Type: Full-time, Permanent
Salary: £40,000-£50,000
About the Company:
Our client is a well-established and reputable law firm based in Birmingham. They are looking for a highly motivated and experienced 3rd Line Support Engineer to join their IT team.
About the Role:
The 3rd Line Support Engineer will be responsible for providing technical support for a wide range of IT systems, including servers, desktop and laptop hardware, and software applications. The successful candidate will be expected to troubleshoot complex issues, provide solutions and advice to clients, and help maintain the security and stability of the firm's IT infrastructure.
Responsibilities:
- Provide 3rd line technical support to clients and other members of the IT team
- Troubleshoot and resolve complex technical issues
- Install and configure software, hardware and servers
- Maintain and manage the firm's IT infrastructure, ensuring it is secure and stable
- Ensure the timely resolution of incidents and requests, providing updates and status reports as required
- Provide training and support to clients on software and hardware systems
- Participate in project work as required
- Strong experience in a 3rd line support role, including hands-on experience of server hardware and software
- Excellent knowledge of Windows Server operating systems
- Strong understanding of virtualization technologies, including VMWare and Hyper-V
- Knowledge of Microsoft Exchange and Active Directory
- Experience of troubleshooting and resolving complex technical issues
- Good communication skills, both written and verbal
- Ability to work independently and as part of a team
Why work for us:
Our client is committed to providing a supportive and inclusive working environment, where employees can develop their careers and reach their full potential. The successful candidate will have the opportunity to work with a friendly and talented team, and be part of a company that values diversity and equal opportunities.
If you are a highly motivated and experienced 3rd Line Support Engineer looking for your next challenge, then we would love to hear from you. Please submit your CV for this exciting opportunity.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for 3rd Line Support Engineer roles across Digital Waffle's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £40,000 - £50,000 bracket, including retirement vesting and health parity.
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