Senior Product Designer, Restaurant Rewards & Engagement

About the Team

The DoorDash Restaurant Services team provides products and services to help Merchants grow, run, and operate their business on their channels - whether that's in-store, or off-premise. Our suite of solutions help Merchants scale their capabilities, drive more sales, and deliver a best-in-class customer experience - anytime, anywhere guests engage with their brand. Restaurant Services is at a pivotal point of growth. We are expanding fast and defining the vision and strategy for the future as we build our teams. We're looking for designers who are excited to drive product strategy for new products and build zero to one experiences.

About the Role

As a staff product designer on the Loyalty & CRM team, you will have a unique opportunity to shape the future of the consumer experience by helping customers save more and build loyalty with their favorite merchants in-store, online, and across DoorDash. This role takes a customer-first approach to providing best-in-class experiences while ensuring Merchants can operate a low friction, positive ROI business that deepens their relationships with their customers over time. You will work with a diverse team of product managers, developers, researchers, content strategists and more across the Consumer and Merchant organizations to deliver great results.

We are still in an early stage, which means you'll have opportunities to shape our culture and process from the ground up, and work on big, meaningful design problems. Your success requires being able to navigate low- and high-altitude work simultaneously, balancing short-term tactical experiments with longer-term strategic bets that will deliver transformational change for this product space.

You'll report to our Director of Design, Restaurant Services in our Product Design org. This role is hybrid, working 1-2 days a week onsite (from our SF, NYC, or Seattle offices) and the rest working from home.

You're excited about this opportunity because you will...

• Be motivated by early stage product development.
• Own the user experience of products end-to-end, including contributing to product strategy, running design sprints, and crafting visions
• Work on complex, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path forward.
• Work cross-functionally with product managers, engineers, and other disciplines to build and ship your designs
• Deliver and refine clear storytelling around product needs and opportunities
• Create, collaborate, and refine flows, prototypes, and high-fidelity visuals

We're excited about you because...

• You have 7+ years of work experience and a portfolio showcasing your ability to maintain a high bar for craft at scale. You have experience leading new initiatives and may have prior experience with Loyalty programs or CRM tools for businesses.
• You think of yourself as a craftsperson pushing the envelope on quality, usually find yourself sweating over the lowest level of details and deeply care about elevating the overall experience.
• You see yourself as a 0-1 designer who specializes in validating market fit for brand-new products. You can propose creative concepts and seamlessly transition to alternative plans.
• You are passionate about driving product strategy and vision for new product areas
• You skilfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
• You excel at storytelling and convey complex topics clearly and thoroughly to stakeholders at all levels of the organization.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation


The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay ranges for this position within the United States, including Illinois and Colorado.

I4

$124,400-$183,000 USD

I5

$148,200-$218,000 USD

I6

$176,800-$260,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.