Call Centre Advisor - Fundraising

We are a people focused and dynamic contact centre with flexible working and permanent opportunities for full and part-time working. We offer 40 / 35 / 30 and 24 hour contracts to suit different working patterns.

We work on behalf of charities receiving inbound calls and making outbound calls to their current supporters or warm leads who have shown an active interest in work they do. You will be part of a dedicated team responsible for generating donations for the causes we represent. You may be new to this role or an experienced contact centre advisor but will relish the challenge of developing inspiring conversations with our donor base. Full training and support will be given to help you have inspiring conversations with these supporters and gain commitments to help make a difference.

After a period of training and coaching (we find a minimum of 4 weeks in the call centre is necessary), you will have the opportunity to work from home.

This is what we can offer:

• Great pay – OTE is £24,000 for a 40 hour week, pro-rata thereafter
• Great incentives – good performance is rewarded
• Opportunity to progress – Joining at Grade 1, there is opportunity to advance to Grade 4 with further opportunities to join the call centre management team
• Great environment – modern spacious office with breakout area.
• Great Team – we all work hard but enjoy what we do and have a great time.
• Great Training – lots of that so you’re great at what you do.
• Great systems – Cloud based easy peasy system.
• Great location – We're at the Pilgrim Centre with easy parking if you want to drive. There’s also a work form home option.
• Varied role – with over 30 clients there’s lots to learn and lots of different challenges.
• Valued – helping to raise money for great causes feels good. Honest. We and the charities we work for value everyone who helps.

Ideally you’ll have the following qualities we’re looking for.

• Strong communicator and relationship builder
• Confident and outgoing
• A great attitude
• A love for working as part of a team

Core opening hours are 9.00am to 8.00pm Mon-Fri, 10.00am to 5.00pm Sat & Sun with shift patterns within these opening hours. Shift lengths vary between 5 and 8 hours, you will be required to work a mixture of daytime, evening & weekend hours.

If you have what it takes to inspire conversation then talk to us. To apply please email your CV or write to Denise Byrne, HR Manager, at DTV Optimise Ltd, Emerald Court, Pilgrim Centre, Brickhill Drive, Bedford. MK41 7PZ. Successful candidates will be contacted within 14 days.

We are committed to equality, diversity, inclusion and to creating a working environment where everyone can be the best they can be, where they feel welcomed, are safe, free of harassment and discrimination.

DTV Optimise actively recruits for the following: Customer Service Agent, Sales Executive, Sales Representative, Call Centre Sales Agent, Sales Advisor, Telesales Executive, Call Centre Advisor, Charity Fundraiser.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 - 40 per week

Salary: Up to £24,000.00 per year

Benefits:

• Casual dress
• Company pension
• Flexitime
• On-site parking

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay
• Yearly bonus

Ability to commute/relocate:

• Bedford: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Tell us why you want to join us?

Experience:

• customer service: 1 year (required)

Work Location: In person