INFRASTRUCTURE SUPPORT ENGINEER
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Salary: £35,000 – £40,000
Location: London, United Kingdom
The Company
An award-winning Managed Service Provider (MSP) is seeking an Infrastructure Support Engineer to work out of their easily accessible office in London. While primarily office based, this role will require some travel to client site.
The business works across SME to large enterprise project delivery, primarily working with multiple vendors, including Cisco, VMWare, and Microsoft. They work with the latest technologies from these vendors, including Modern Workplace, Azure and Intune.
Meaning you’ll be working on the latest and newest tech and receive support for earning certifications and for general training with these software’s. The business understands that giving you the tools you need to find success in your career is key to ensuring you’re happy in your role.
Infrastructure Support Engineer Role Overview
As Infrastructure Support Engineer, you will be a key part of the team, focussing directly on Support and Troubleshooting of Infrastructure Technologies. Additionally, your responsibilities will include:
- Troubleshooting issues across Windows Servers, Microsoft Stack, and Networking, working with multiple key vendors.
- Delivering across SME and large enterprise sites.
- Visit customers and support with technical issues.
- Manage incoming support tickets, whilst also working proactively.
- Provide regular professional, frequent and relevant customer communication.
Skills and Experience required for the Infrastructure Support Engineer
You will have the opportunity to gain valuable, career enhancing experience working with the latest technology on the market. The business does ask that you have:
- 2 years’ experience working in an Infrastructure Support based role.
- Experience working with Windows Server, Microsoft Stack and knowledge of Networking.
- Knowledge of 2 or more industry leading vendors.
- Ideally have Managed Service experience.
- Must be able to interphase with both technical and non-technical customers.
Company Benefits
- Private medical insurance benefits.
- Employee Assistance Programme.
- Regular training and support with earning vendor certifications.
- Regular company socials.
- Employee shareholder scheme.
If you are a 1st to 2nd line support engineer looking to move into a mixed role in an MSP environment, or if you are an Infrastructure Engineer looking to be given exposure to working with multiple technologies, we would love to hear from you. Please apply and we will be in touch.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for INFRASTRUCTURE SUPPORT ENGINEER roles across Dynamic Search Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £40,000 bracket, including retirement vesting and health parity.
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