Customer Support Agent
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Position Overview & Specifications
Customer Support Agent
Start date: July 2023
Contract Type: Full-time
Location: Wokingham (hybrid working)
Salary: £22,000 - £26,000 pa
Job description
We’re looking for a new member of the Operations team to join as our Customer Support Agent. As part of the Customer Service Team you will spend the majority of your time on the phones, answering our support tickets and responding to live chats.
About us
Our office is based in Wokingham, Berkshire, on the high street. At Each Person, we live and breathe employee recognition and reward: our mission is to provide employees with the ultimate ‘feelgood’ package, wrapping up to 20% Epoints Cashback on their shopping in a great user experience, offering flexible and tangible appreciation for a job well done. Furthermore we want to leave the planet in a better place than we found it so we are focussed on eco-projects and climate change mitigation through our products.
Each Person is exceptionally innovative, the environment is fast-paced, and most importantly, fun!
Role Responsibilities
- The ideal candidate will be able to build rapport quickly in a friendly and approachable manner via telephone and email.
- Talking confidently with customers and relevant stakeholders about products and services.
- To assess customer needs and effectively deliver solutions.
- Supporting the customer success team with relevant client queries.
- Processing and handling orders from the top UK retailers & dealing with customer returns.
- Supporting the accounts department with VAT Invoice retrieval.
- Being a key player in identifying and investigating issues & improvements within our ecommerce platform.
- Daily Administrative tasks to support the operations team.
- Resolving customer complaints, ensuring satisfaction, and escalating when needed
- Collaborating with teammates to ensure effective and efficient problem-solving
- Staying up-to-date with our products, services, and policies
- Carrying out any other duties to support the customer service team
Skills and Experience
- Excellent communication skills, both verbal and written
- Excellent organisation skills, ability to prioritise work and good time management
- Proactive thinking
- Good problem solving skills
- Experience with a customer support
- Ability to multitask and prioritise tasks effectively
- Strong problem-solving skills and quick thinking
Company Benefits
- 22 days holiday + bank holidays.
- Your birthday off and some Epoints to celebrate, on us, of course!
- Free access to the employee rewards and recognition program
- Welcome bonus of 4,000 Epoints on us.
- Hybrid working - 3 days in the office 2 days remote working.
- Early Friday finishes at 16:00!
- Quarterly work event
If this sounds like somewhere you'd be proud to work and want to be part of a team that makes a real impact, submit your CV!
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Company events
- Employee discount
- On-site parking
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Experience:
- customer service: 2 years (required)
Work Location: Hybrid remote in Wokingham
Application deadline: 30/06/2023
Reference ID: Customer Support Agent
Expected start date: 01/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Agent roles across Each Person's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £26,000 bracket, including retirement vesting and health parity.
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