Reception Staff
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Position Overview & Specifications
About The Ebrington Hotel
The Ebrington Hotel & Spa is a unique luxury venue due to open June 2023 and is situated in the heart of the city overlooking the River Foyle. We understand the key to delivering exceptional quality of service comes from building a team of passionate professionals with a guest-focused attitude.
The Ebrington Hotel is now seeking to recruit Reception Staff for their premises, Ebrington Square, Derry-Londonderry:
Reception Staff– Job Details
Job Reference: RS0323 (please reference this with your application)
Contract: Full Time Permanent
Start date: TBC
Salary: Competitive
Hours of work: 40 hours per week
Main Duties and Responsibilities
· Greet and check-in guests in a friendly and efficient manner.
· Handle guest complaints and resolve any issues in a professional and timely manner.
· Answer phone calls and respond to emails, messages, and other guest inquiries in a courteous and helpful manner.
· Manage reservations and room assignments, ensuring accuracy and attention to detail.
· Process payments, including cash, credit cards, and other forms of payment, and balance daily cash receipts.
· Maintain a clean and tidy front desk area and lobby, ensuring a welcoming environment for guests.
· Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure a smooth and efficient guest experience.
· Perform other duties as assigned by management.
This list is not exhaustive.
Essential Criteria
· Previous experience in a reception role or similar.
· Excellent customer service skills, with the ability to remain calm and courteous under pressure.
· Strong interpersonal and communication skills, including the ability to communicate clearly and effectively with guests and team members.
· Attention to detail and accuracy in data entry and record keeping.
· Ability to work flexible hours, including evenings, weekends, and holidays.
Desirable Criteria
· Background in a busy hotel environment
How to apply
To apply for this position, please send your CV to careers@theebrington.com quoting the job reference code above;clearly outlining how you meet the criteria before 10th April, 2023.
The Ebrington Hotel is an equal opportunities employer.
We are unable to offer sponsorship for this position at this time.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 10/04/2023
Reference ID: RS0323
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Reception Staff roles across Ebrington Hotel's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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