Domestic Sales and Retentions Advisor

About The Role

Our Domestic Sales & Retentions Team help customers get the best possible experience when moving home or moving energy provider, and we’re expanding!

Founded by a recognised thought-leader in the sustainability space and with an established customer base, we have a great product portfolio available to help those who are ready to make their own energy and sustainability impact. We’re innovative, fast paced, and just plain different.

Our customers are at the heart of what we do and that’s why we continue to supply many of our customers as they move to a new home. Ultimately, this role is about helping us retain our customer base and talking to new customers about what makes us special… all whilst saving the planet.

What will you do?

• Primarily this role is about offering an exceptional customer experience to new and existing Ecotricity energy customers, in doing so you’ll deliver your individual targets and play a vital part in our overall growth and customer experience strategy
• You’ll manage Inbound enquiries from new customers and Outbound activity targeted at existing and previous customers, as well as prospective customers who have shown an interest in us
• Develop a deep understanding of our business and how what we do benefits our customers
• Confidently build an understanding of individual customers’ needs and provide solutions based on the products, services and benefits we offer
• Ensure quality and compliance is engrained in everything you do
• You’ll work closely with colleagues both across the Home Moves team and wider business groups to ensure the right outcome is reached for the customer.

About You

You are a successful sales or customer service professional looking to develop into a role where you can use your experience to benefit both new and existing Ecotricity customers. You act with integrity, realising it’s not just about the sell, it’s about creating the type of customer experience that promotes lasting customer loyalty.

The detail about you…

• A true customer advocate. You’ll love speaking with our customers and finding the right outcome for them
• You’ll have experience working in Sales or Customer Service with particular experience in building rapport both on calls and via email
• You’ll have the confidence and resilience to handle objections
• You’ll be eager to build a thorough understanding of the Ecotricity business and our specific products
• A commitment and passion for sustainability and saving the planet
• Excellent IT, numeracy, written & verbal communication and problem solving skills are a given.
• Strong team player, self-starter and target driven

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering day
Hybrid working
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Job Types: Full-time, Permanent

Salary: From £21,450.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Referral programme
• Store discount
• Wellness programme

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Stroud: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: 1639