UK - Airport Transfers Representative

Welcome to Embassy Summer

Join our winning team of global superstars in summer 2023

Embassy Summer offers superior English language programmes in the top English-speaking destinations around the world, together with French in Montreal, and Spanish in LA. Our world-class facilities and an outstanding team have allowed us to evolve into a globally recognised and trusted brand. Our vision is to maintain our growth while helping students from all over the world succeed in a global community.

At Embassy Summer, we welcome students from over 140 countries helping them to improve their language skills, meet new friends and take part in a wide range of activities and cultural excursions that will help them develop important life skills.

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Position Summary:

Transfer Representatives are at the forefront of students’ first experience with Embassy Summer, greeting them on arrival and ensuring their safe transfer at all times when under Embassy Summer care, either on arrival or departure as required.

Key Responsibilities:

• Promoting and safeguarding the welfare of students for whom you are responsible for and with whom you come into contact with
• Maximise student and Group leader satisfaction by ensuring their experience meets or exceeds their expectations
• To maintain levels of student discipline, safety and welfare
• To assist in day to day general duties as instructed by senior management
• To work in a way that promotes the safety and well-being of children and young people
• To be present at ports to assist with student transfers
• Ensuring the safe and efficient check-in of departing students
• Chaperoning unaccompanied minors until airline staff take over responsibility for them
• Ensuring your personal transfer phone is kept on your person and attended during all working hours
• To remain calm, composed and proactive when dealing with unexpected or difficult situations / people
• To liaise with transport providers and centres to ensure the smooth running of transfers
• To be on hand to assist the Transfers Management team with any issues that may arise

Working Week:

6 days per week (42 hours per week)

• The working week is typically from Saturday to Friday and consists of working some evenings and every weekend. A day off will normally fall between Monday and Friday
• Airport transfer hours to include airport shifts and general duties as instructed by the Transfers Management team

Remuneration:

• Typical weekly salary based on 42 hours: from £352.55 - £490.46
• Full board accommodation included

Qualifications & Training:

• Educated to A-Level or equivalent (Essential)
• Valid First Aid Certificate (Desirable)

Essential criteria:

• Working with minors
• Excellent communication and interpersonal skills
• Excellent organisational and planning skills
• Ability to deal with and resolve complex problems and issues
• Ability to motivate and engage students
• Enthusiasm
• Ability to work in a high-pressured environment
• Teamwork
• Flexibility & Adaptability
• Leadership
• Flexibility to work unsociable hours
• Comfortable on your feet for long periods of time

Personal Attributes:

• Demonstrates the ability to form and maintain appropriate relationships and personal boundaries with children and young people
• Demonstrates emotional resilience in working with challenging behaviours
• Demonstrates a positive attitude to the use of authority and maintaining discipline
• Demonstrates initiative in decision making and problem-solving processes
• Demonstrates high customer service standards

Organisational Compliance:

The job holder will be expected to operate in accordance with the company’s Code of Conduct, and any local policies and operating procedures relating to academic, welfare and safeguarding matters.

Employees are required to cooperate fully with all arrangements in place related to Health and Safety which include implementation and compliance with control measures resultant from risk assessments and engagement with, and completion of, any relevant Health and Safety training.

Disclosure and Barring Service:

• If you do not have a valid Enhanced DBS and are not subscribed to the DBS update service, we will need to apply for a new Enhanced DBS for you. Please confirm this at the time of application.

Equality and Diversity: Equality and diversity are at the heart of everything we do. Our learning opportunities are open to everyone, regardless of their background and circumstances, and we apply the same standards to the staff we employ.

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