ICT Technical Support Officer

DIRECTORATE: RESOURCES

DEPARTMENT: ICT

GRADE E - £25,878 TO £29,439 PER YEAR

HOURS PER WEEK: 37

TYPE: PERMANENT

LOCATION: TOWN HALL, DERBY ROAD, LONG EATON, DERBYSHIRE, NG10 1HU

HYBRID WORKING AVAILABLE

Erewash is a bustling borough in Derbyshire that is perfectly positioned between the vibrant cities of Derby and Nottingham. With a blend of busy urban and beautiful rural scenes, Erewash enjoys strong and ongoing economic diversification, great transport links and a truly affordable cost of living. So, it’s no surprise that our borough is a popular place to live, work and visit.

This is a fantastic opportunity to develop a career within our ICT Team.

The ICT Department is responsible for the provision of a wide range of high-quality ICT services to the council’s end users. This is a crucial role where you will be part of a small and friendly team responsible for the day-to-day support and maintenance of the Council’s ICT systems looking after PCs, laptops, printers, file servers, telephony systems, network infrastructure and software applications.

You will need a broad range of technical knowledge with the ability to install and troubleshoot a wide range of hardware, software and have a basic understanding of networking. You will have a customer focused approach with excellent interpersonal and organisational skills.

To be successful you will need excellent knowledge of Microsoft software systems (e.g. Windows 10, Office 2016 \ Office 365, Active Directory, etc) and the ability to form working relationships with internal and external customers, suppliers and partners.

What do we offer?

• Hybrid working – home working can be accommodated for 2/3 days per week
• Generous annual leave and flexitime schemes
• Casual Car Allowance
• Free workplace car parking within the Borough
• Opportunities for training, learning and continuous professional development
• Family friendly and flexible working policies available
• Option to join the Local Government Pension Scheme (LGPS)
• Subsidised leisure membership with the Fit for Work scheme

If you would like more information about the job or if you would like more details about working at Erewash Borough Council please contact Neil Webster, ICT Manager on 0115 9316090 or email neil.webster@erewash.gov.uk.

The closing date for applications is Sunday, 2 April 2023.

To view the job description and specification, please visit our website.

How to apply

Interested candidates can apply with a CV and a supporting statement, clearly demonstrating suitability and experience for the role.

To submit a CV please visit our website www.erewash.gov.uk/job-search. You will be requested to provide some basic information before you upload your CV.

Alternatively, an application form and job description are available from Personnel, Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire DE7 5RP, Telephone: 0115 931 6000 (24 hr voicemail), or e-mail: jobs@erewash.gov.uk

If you are a current employee of Erewash Borough Council and you wish to apply for this vacancy, you must apply through your Employee Self Service account. If you do not have access to Employee Self Service, you must complete a paper or word version of Erewash Borough Council’s job application form.

Guaranteed Interview Schemes

The Council is positive about disabled people and those who meet the essential shortlisting requirements will be guaranteed an interview.

The Council also supports the Armed Forces Covenant and those who have previously worked in the armed forces and meet the essential shortlisting criteria will be guaranteed an interview.

Please ensure that you make it clear on your application form that you wish to be considered under these criteria.

Job Types: Full-time, Permanent

Salary: £25,878.00-£29,439.00 per year

Benefits:

• Cycle to work scheme
• Flexitime
• Free parking
• Gym membership
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime

Work Location: One location

Application deadline: 02/04/2023