Customer Account Manager
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Position Overview & Specifications
Are you looking for a fresh start? Do you see yourself having a career in Finance? We may have the role for you! Everyday Loans are currently recruiting for Customer Account Managers. Everyday Loans is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender in both 2020 & 2021, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.
If you have great people skills and are looking for a new and exciting challenge, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.
The Role
As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.
This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them. Previous experience in financial services not necessary as full training provided.
If you have the following skills, then a Customer Account Manager role could be right for you:
- Customer Focused
- Strong Communication skills and Confidence
- Self-Development
- Team Work
- Enjoy working with targets
The Salary
Up to £28,500, depending on experience.Rewards
Successful applicants will be provided with comprehensive training in the form of our company induction, delivered to you in your branch. Salary is competitive alongside a quarterly bonus scheme. This is supported by an extensive range of benefits:
- Quarterly Branch Bonus scheme
- Private Healthcare for you and your partner
- Life Insurance
- Excellent company pension 3% employee to 8% employer contribution
- 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
- Health MOT's
- Cycle to Work vouchers
- Taste discount cards
- Techsave scheme
At Everyday Loans employee satisfaction is key and we are committed to being a great place to work. Everyday Loans has an active Employee Forum, dedicated Mental Health First Aiders, Social and Charity Committees, and is also a proud foundation partner with Mindset magazine - the UK's leading mainstream magazine dedicated to the health of the mind, supporting our dedication to supporting healthy minds and mental health in the workplace.
While we make every effort to respond to all applications, due to volume received this may not always be possible. If you have not had a response within 14 days, please be advised you have been unsuccessful on this occasion.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Banking & Lending
Based on transatlantic hiring benchmarks for Customer Account Manager roles across Everyday Loans's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Banking & Lending.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £28,281 bracket, including retirement vesting and health parity.
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