HR Shared Services Manager

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step .

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply!

Our HR support team are recruiting for a HR Shared Services Manager on a 12 month contract to manage the Evri HR Shared Services team operating as a centre of excellence, delivering efficient transactional and policy support to the business.

You will develop and evolve an effective HR Shared Services operating model within the HR function providing high quality transactional and policy support to the business. This will be underpinned by scoping and implementing enabling technology through automation that protects and enhances the level of customer service the team provides.

You will be accountable for:

• Strategically lead the HR Shared Services team to ensure the delivery of progressive, efficient and consistent employee life cycle actions. Focussing on excellence and added value.
• Proactive and strategic demand planning, ensuring efficient utilisation of HR Shared Services resources - for example, Peak planning and high-volume onboarding / offboarding programmes.
• Provide leadership, coaching and recognition to team members. Leading engagement to maintain morale and ensure team objectives support the overall Evri HR People Plan and business objectives.
• Be accountable for the day-to-day performance of the HR Shared Services team, effectively managing workloads utilising a case management system to set clear agreed SLA's and KPI's aligned to a positive employee experience on all services provided.
• Manage shared skills and knowledge in the team, addressing any concerns impacting shared service delivery.
• Owner of the HR system and account management relationship. Lead on any new system implementation.
• Be the superuser of current processes, promoting lean and efficient self-service access for existing and new colleagues, organising and participating in educational programs across the business including new manager inductions or creating online learning.
• Be solutions focussed through proactive scoping of new solutions and efficiency opportunities. Adapt to times of change and put in place temporary processes when needed.
• Protect the integrity of our data, by ensuring our systems provide accurate employee and management information through regular structured audits.
• Maintain a compliance culture, leading appropriate internal/external audit activity.
• Drive excellent customer service across the team, managing omni channel communication of consistent best practice process information, policy advice and guidance.

To be successful in this role you will have experience working within a HR shared services function with proven capability to lead, develop and motivate a team and create a best-in-class HR Shared Services team. You will have a strong customer focus mind-set and be passionate about employee experience and driving continuous improvement for all processes. Robust organisational skills with high attention to detail is key.

You will also;

• CIPD qualification or equivalent degree
• Experience and intermediate knowledge of LEAN procedures and techniques.
• Experience of HR systems (ideally Cascade).
• Experience of case management systems and processes

You will be results-focused and understand what is important to Evri employees and is committed to achieving goals and accountable for their work.

We encourage flexible working to fit your individual needs, as well as the team’s - that could be from the office, from home or a mixture of both.

We also offer excellent benefits such as £6,000 car allowance, up to 30% annual bonus, a range of retailer discounts from our clients and much more.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.