Technical Support Engineer
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Position Overview & Specifications
Our client is a reputable and industry-leading smart meter manufacturer, dedicated to providing innovative solutions for the energy sector. With a strong commitment to sustainability and technological advancements, we are at the forefront of the smart metering industry. Join our dynamic team and contribute to shaping the future of energy management.
Position Overview: We are seeking a highly skilled and motivated Smart Metering Technical Support Engineer to join our team in Milton Keynes. As a Technical Support Engineer, you will play a vital role in providing exceptional technical assistance and support to our customers. Your primary responsibility will be to troubleshoot, diagnose, and resolve complex technical issues related to our smart metering products. This role will involve both remote support and occasional on-site visits to customer locations.
Responsibilities:
- Provide technical support to customers via phone, email, and other communication channels.
- Diagnose and resolve complex technical issues related to smart metering products.
- Collaborate with cross-functional teams, including R&D and Field Service, to identify and resolve product issues.
- Document customer interactions, technical solutions, and best practices in the knowledge base.
- Proactively identify potential product improvements or enhancements based on customer feedback.
- Conduct on-site visits to customer locations for installations, troubleshooting, and technical assistance, as needed.
- Deliver training sessions and technical presentations to customers, both on-site and remotely.
- Stay up-to-date with industry trends and emerging technologies in the smart metering field.
Requirements:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
- Proven experience in technical support or a similar customer-facing role.
- Strong knowledge of smart metering systems, protocols, and related technologies.
- Proficiency in troubleshooting and resolving technical issues.
- Familiarity with industry standards and regulations related to smart metering.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaborate effectively in a team environment.
- Willingness to travel occasionally to customer sites, as required.
Preferred Qualifications:
- Experience working with AMI (Advanced Metering Infrastructure) systems.
- Knowledge of communication protocols such as Zigbee, LoRaWAN, or LTE.
- Familiarity with meter data management systems and analytics platforms.
- Certification in smart metering or related fields.
We offer a competitive salary package and a stimulating work environment that encourages innovation and professional growth. If you are passionate about cutting-edge technology, solving complex technical challenges, and providing exceptional customer support, we want to hear from you.
Job Type: Full-time
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Employee discount
- Life insurance
- Relocation assistance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Milton Keynes: reliably commute or plan to relocate before starting work (required)
Experience:
- Smart Metering: 2 years (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Technical Support Engineer roles across Expand Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £40,000 - £50,000 bracket, including retirement vesting and health parity.
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