Park and Ride Customer Service Advisor

First Bus are looking for a Park and Ride Customer Service Assistant to be based at our Leeds Hunslet depot!

Ensure the delivery of our bus service meets and exceeds the expectation of customers by co-ordinating and liaising with customers colleagues and stakeholders (depot and central service delivery teams and Metro personnel)

Responsibilities

• Focus at all times on delivering a service to our customers that meets their expectations
• Support driving staff in resolving their queries in order to allow them to meet our service delivery commitments for the benefit of customers
• To monitor the morning and evening peak operation at Park & Ride sites and assist customers
• To open and close Park & Ride sites and report on the condition of these facilities
• Respond to and solve any customer queries and complaints that arise whilst on duty
• Engage with customers to ensure that First's services are promoted in the most positive light
• Liaise with the depot and central service delivery teams to ensure that any potential service failures are anticipated and resolved
• Report on the quality and cleanliness of buses and address any immediate concerns
• Co- ordinate services in the event of any emergency situations
• To co-operate with Metro staff in the operations of all First Bus services from Leeds City Bus Station

What are we looking for?

• Good customer communication and interpersonal skills
• Energy and enthusiasm for delighting customers
• Problem solving
• Proficient with basic I.T. and customer app

What can we offer you?

• Free bus pass for you and your family on joining
• 25 days Annual Leave + Bank Holidays
• First Xclusives – Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
• First My Rewards - Discounted train travel for you and your family after 6 months service – travel as far as London or Edinburgh for £6!
• Generous pension and shares scheme
• Employee Assistance Programme – 24hr, 365 days a year mental health support

Welcome to First Bus

At First Bus, we're proud to be part of so many journeys. We're part of first days at school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.

And every day, we're working hard to make our services easier to use, more accessible, more reliable and more sustainable. We're not perfect, but we're clear about where we're going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class service. To deliver our ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.

Apply now! We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Ref:022510 Company:First Bus Website Skillset:Customer Service Contract Type:Permanent - Full Time Contracted Hours:37 Location:UK Bus - Leeds Hunslet Park Salary:£22,000 Closing Date:17 May 2023