Senior Customer Service Advisor

FLEETCOR, is a Global Leader in Commercial Payments. Our specialised payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Over 80 countries around the world operate and use our solutions for their payments. We’re passionate about our brand, our product, customers and employees, and we want to meet highly motivated individuals who will share our vision – and our passion.

What you’ll be doing:

We are now looking for a Senior Customer Services Advisor on a full time, permanent basis to work collaboratively with key stakeholders across the UK operations team including team leaders, Operations Manager and Head of Service.

The Senior Customer Service Advisor will report into your Team Leader and identify opportunities for improvements that are related to driving revenue opportunities, delivering a positive customer experience and driving efficiency savings.

Your primary role will be to support your Team Leader in coaching metrics for all staff, to ensure high performance levels are achieved, and maintained within agreed standards.

This role will be based on site at our Swindon office.

What we’re looking for:

You will have a strong background in Customer Service, ideally in a mentoring and coaching capacity. Additionally, you will have great time-management and computer literacy skills and be passionate about putting the customer at the heart of everything you do!

The rewards we’ll give you:

· Pension scheme 5% employer contribution

· Free on-site parking

· Opportunities working for a global company

· 4 X Life insurance

· Private Healthcare

· 25 days Holiday (plus Holiday Buy/Sell)

· Access to benefits portal – Perk Box

· Discounted goods and services

· Employee Fuel Card

· Access to LinkedIn learning

· Career Progression

Fleetcor is committed to equality of opportunity and welcome applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and/or belief. And we promote flexible working opportunities where operational needs allow.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Swindon: reliably commute or plan to relocate before starting work (required)

Work Location: In person