IT Support Engineer

About Floww

If you want to come and join a FinTech that will shape the way Start-Ups get funding then come and join us. We have built a state of the art platform that enable the seamless movement of private investment capital from those who have it, to those who need it. By utilising data that allows the UK's fast growth companies to flourish by opening the door to the professional investment universe, from eligible individuals to large-scale institutions. We basically connect private companies with eligible investors, VCs and funds

For the first time in the UK private market space, funding partners and eligible investors can share deal flow and transact in primary private market investments in a single, professional investing ecosystem.

What we offer:

• Competitive Salary and Shares worth 10% of base salary
• 25 Days holiday with public holidays and personal days
• We provide everyone with private medical and dental cover, pension, as well as access to online learning platform.
• £50 per month to be used on anything you wish – Coffee subscription, Gym membership, professional development, meditation classes or even top up your Amazon account

About the Role

We're looking for an experienced Desktop Support Engineer to join our growing IT Platform team. You will join a small agile team and be required to learn and understand the complex world of venture capital and early-stage startup investments. In this role, you will be our 1st & 2nd Line Support responsible for diagnosing and resolving technical issues, answering user queries, and providing guidance on hardware and software issues.

What we need from you:

• Provide technical support to employees for desktop and laptop computers, mobile devices, printers, and other peripherals
• Install, configure, and troubleshoot software applications and operating systems
• Maintain and update computer systems, including patches, updates, and backups
• Collaborate with other IT team members to resolve more complex technical issues
• Assist with the procurement and deployment of new hardware and software
• Train employees on new hardware and software applications as needed
• Maintain accurate documentation of all work performed

What we ideally want you to have:

• Proven experience as a Desktop Support Specialist or similar role
• Excellent technical troubleshooting and problem-solving skills
• Strong knowledge of Windows and Mac operating systems
• Experience with Microsoft Office 365 and other commonly used software applications
• Familiarity with Azure AD and Microsoft Intune, and remote desktop support
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Excellent communication and customer service skills

Interview process:

We aim to make our interview process as quick as possible. We intend to get all candidates through the process in under 5 working days

• Initial Screening with talent (30 – 45 mins)
• 1st Stage with Hiring Manger (45 mins)
• Final Stage (90 mins) including paired programming