Weekend Receptionist

Job Opportunity - Reception Crew Member

Job Title - Weekend Reception Crew Member
Location - Flashpoint/Freedog Swindon
Holiday: Accrued holiday allowance
Pay: £10.00/hour
Hours: 30 hours per month

The Centre

The Flashpoint Group is currently made up of multiple activity centres across
Bristol, Swindon,Swansea and Cardiff with a speciality in indoor climbing. The site in
Swindon consists of Freedog (a Trampoline Park), Clip’nClimb (a fun, kids focused climbing activity) and Flashpoint (a world class bouldering wall).

Our mission is to encourage growth through community and challenge. We want to create a thriving community by ensuring a friendly, welcoming and professional environment for all customers and staff. We create a fun and challenging environment in which customers can progress through the variety of activities we offer, there’s something for everyone!

Does this sound like the place for you?

Job Summary

We are looking to welcome a new crew member to our growing Reception team here at Freedog Swindon.

Our mission is to provide top class trampolining, and climbing to the wider community using our extensive trampoline facility and state of the art
Bouldering Wall and Clip ‘n Climb. At reception we aim to create a friendly and welcoming environment from the very moment someone walks through the door so that each customer feels excited to return and to bring their friends and family.

As we are open every day of the week, we are looking for an individual who is able to work a minimum 30 hours per month. This will be working some weekdays, including evenings and weekends set out in a three-week rolling rota
(working 2 weekends, both Saturday and Sunday in every 3), ideal for someone looking for some variety and work-life balance.

Although some experience is preferred, we would be willing to provide training to the right person if they should apply. We are passionate about supporting our team and their professional development.

You will report directly and have support from the Deputy Centre Manager.

Responsibilities and Duties

● Being first friendly point of contact for customers coming to use the centre

● Have knowledge of all Flashpoint and Freedog’s products and services to ensure customers are advised of the right product for their needs

● Booking customers in and ensuring a smooth process during their check in

● Answering the phone and emails and responding to customer queries and questions in a timely and informative manner

● Ensure customers fill out the correct legal documentation prior to their activity

● Responsible for keeping reception and working areas clean and tidy
● Welcome and organise parties and groups coming in to use the centre
● Assist the team in the set-up and to maintain high levels of cleanliness in the centre.

Essential Qualities

● Ability to provide examples of excellent customer service
● A friendly and professional attitude
● Willing to be part of a team and work hard
● Computer literate and skilled using emails
● Able to communicate clearly and politely, verbally and in writing
● A high standard of personal hygiene with a neat and tidy appearance
● Able to use a computer to keep track of any updates and emails sent from the team
● A flexibility as to when you can work

Desired Skills and Knowledge

● Previous experience working in the climbing/ trampolining / leisure facility
● Experience using Rock Gym Pro booking system or similar booking system
● An interest in trampolining, climbing or generally being active and energetic

Perks of the job
- Free climbing and activities for you and a plus one (including sister sites)
- Flexible working hours
- Staff discounts in the cafe and activities.
- Our sister sites at Freedog/Flashpoint Bristol, Redpoint Bristol climbing, Flashpoint Cardiff and Flashpoint Swansea centre means you really would be joining a big family!

- We are passionate about supporting our staff in professional development. We will endeavour to help you learn and grow within your role and the expanding business.

- Working with a friendly team in an inspiring environment!

Application deadline: Monday 14th March
Interviews: Week commencing 20th March
Start date: 1st April

Please email a cover letter explaining why you would like to work for Freedog
Swindon and a CV containing your experience and skills.

If you have any questions regarding this application, please do get in touch.

Job Types: Part-time, Permanent
Part-time hours: 8 per week

Salary: £10.00 per hour

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Wellness programme

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends only

Ability to commute/relocate:

• Swindon: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 14/03/2023
Expected start date: 01/04/2023