Customer Service Specialist

Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with our partners, customers and the world of science, we develop leading-edge technologies, and excellent products, solutions and services for 40 market segments. The Freudenberg Group employs some 50,000 people in 60 countries worldwide and generates sales of over 10 billion euros.

Freudenberg Sealing Technologies is a longstanding technology expert and market leader for sophisticated and novel applications in sealing technology and electric mobility solutions worldwide. Thanks to our unique materials and technology expertise, we are a proven supplier for demanding products and applications, as well as a development and service partner to customers in the automotive industries and in general industries. With our approximately 13,500 employees worldwide, we generate sales of about 2.2 billion euros.

Responsibilities

• Focussing on customer needs and satisfaction, order processing, confirmations, packing requirements, pricing, forecasting whilst delivering high standard of customer service.
• Managing customer enquiries and concerns efficiently and effectively and escalate as required being first line response.
• Monitoring customers’ orders in line with delivery requirements effectively to meet department and organisational goals.
• Liaising with internal departments Sales, Warehouse, Quality, Finance and controlling teams and project stakeholders to achieve the best outcome.
• Analysing data to anticipate and avoid potential problems and suggest improvements.
• Conducting regular analysis of product lifecycle, competitor activities and new market opportunities.
• Producing weekly analysis reports e.g. forecasting, customer & market trends to internal and external stakeholders.

Qualifications

• Previous Customer service experience
• Excellent interpersonal and negotiation skills with ability to influence.
• Proficient experience of working with SAP Microsoft office and Outlook.
• Communication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.
• Value for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.
• Innovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.
• Drive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

Some of your Benefits
Company pension: Save for retirement with the company's help
Diversity & Inclusion: Enter a diversity-driven world of innovation
Training / Career development: Programs to supercharge skills and expertise
Paid holidays: With paid time-off, local holidays are all the more relaxing.
Health insurance: Insurance: backstop protection against health risks

Additional Information

Dianne Scott
(+44) 0191 226 9341
Dianne.Scott@fst.com

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