IT Assistant

We are a Cornish fashion brand that specialises in sustainably sourced clothes for babies, children and new mothers. We design soft and comfy clothing made for children to wear and play in. It all started in 2004 where our mission was to show the world that we can create a great brand whilst upholding strong ethical and environmental values. Playful style, and ethics are at the very heart of what do.

What we can offer:

-Ethical, sustainable brand

-Great work life balance

-Working in beautiful Cornwall, our amazing beaches are just footsteps away

-A supportive open minded team environment

-Exclusive 50% discount off all Refined Brands companies

-Family feel business

-Free parking

-Cycle to work

-Employee Assistance Programs

The role: To help support the company’s IT users and systems on a day-to-day basis. To contribute to and support IT infrastructure projects across the business.

Key Responsibilities

General

Support –

• Windows PC and Mac hardware.
• Windows system administration.
• Active Directory users and groups.
• Office365 cloud portal administration.
• Office applications such as Word, Excel, Teams, and other business applications.
• Server hardware.
• Synology NAS.
• Backup systems and recovery procedures.
• Network cabling and infrastructure including switches and firewalls.
• Printers and multifunction devices.
• Troubleshoot and repair hardware issues.
• Phones and conference systems including VOIP (Mitel).
• Cyber security procedures and systems including threat and phishing protection, endpoint security systems.
• Maintain the company asset register.
• Provide support to end users to allow them to do their jobs effectively.
• Adhere to policies and procedures.
• Contribute to IT projects as and when required.

Individual Capabilities:

• Excellent interpersonal skills: This role is primarily about helping people, being capable of developing good working relationships is essential.
• Good technical aptitude and an ability to learn on-the-go. We don’t expect anyone to know everything, but you will need the ability to learn quickly in order to respond to new issues as they arise.

General responsibilities:

All employees are required to ensure that they:

• Communicate and collaborate effectively with other team members and provide feedback where necessary.
• Maintain records as appropriate and ensure all related documents are filed in an orderly manner.
• Understand and contribute towards our Environmental, Social, and Governance goals; find ways in which you can make a positive contribution and impact through your working practices and behaviours.
• Undertake ad-hoc assignments from time-to-time and other duties as requested by management.
• Understand and ensure the full observation of your contract of employment, the companies operating procedures and policies and its health and safety obligations.

Please apply with your covering letter and CV

Shift Pattern: 40 hours Mon-Fri

Job Types: Full-time, Permanent

Salary: Up to £21k - £23k per year depending on experience

Closing date: 28th February 2023

Job Types: Full-time, Permanent

Salary: £21,000.00-£23,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• St. Columb, TR9 6TF: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: One location