Customer Service Advisor

Customer Service Advisor

Based in our Ipswich waterfront office, Claims Settlement Agencies Limited are looking for Customer Service Advisor to join our fast growing team.

*No experience required and full training will be given*

Primary Responsibilities:

• Answering customer enquiries over the telephone
• Communicating with customers regarding their insurance policy
• Entering customers’ information onto internal system.
• To accept telephone calls from prospective clients and explain terms and conditions of policies before quoting premium. Take all details and offer the best policy suitable for their needs
• Keeping records and sending out renewal letters to agents on our products when requested
• To screen clients with pre-existing medical conditions via the Medical Screening System and either accept or decline cover for the medical condition, and then process accordingly
• Handling and escalate complaints to relevant team members where necessary
• Assisting the administration team with general duties, e.g. Opening post, sending out documents, scanning, processing customer emails.

Essential Skills:

Full training will be given, however a background in one of the following fields maybe an advantage:

• Office administration,
• Call centre environment,
• Customer service,
• Insurance

We are looking for a passionate customer focused individuals who are keen to work in a customer service environment and be part of a growing company. This role has the potential to move through the company and into our growing claims department.

Why CSA Ltd?

CSA Ltd are a specialist independent Third Party Administrator based in Hadleigh, Essex. Registered & regulated by the Financial Conduct Authority. For over 30 years CSA Ltd have been providing bespoke services for some of the UK’s largest insurers, underwriting agencies & brokers. CSA Ltd is led by an experienced team which combines customer focus, high quality service values & an unbeatable passion for the job in hand. This is what makes us one of the market-leading claims handlers and customer service providers.

We are proud of our company values; we value our people as our most important asset. We invest substantially in training and provide long-term career opportunities, to ensure that our employees are equipped with the knowledge and skills to perform at their best.

By joining CSA Ltd, you are joining an organisation who will present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

What can CSA Ltd offer you:

• Fully funded Qualifications, and Learning and Development Courses
• 25 Days Annual Leave, Plus Bank Holidays
• Pension Package
• Subsidised Gym Membership
• Life Assurance
• Group Income Protection
• Season Ticket Loans
• Gallagher Benefits Choice Portal
• Employee Stock Purchase Plan

Do you feel you meet the criteria for the position of Customer Service Advisor? If so, we encourage you to apply today.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Should you be successful, you will be subject to a variety of checks including: a basic DBS disclosure and references.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Gym membership
• Life insurance
• Referral programme
• Sick pay

Work Location: In person

Reference ID: 101948