Customer Service Administrator
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Position Overview & Specifications
CUSTOMER SERVICE ADMINISTRATOR
Giltbrook Workwear is a family business and is one of the leading Workwear Rental suppliers in the Midlands region. Giltbrook’s facility is one of the most advanced workwear specialist laundries in Europe.
From our Workwear Rental Facility in Ilkeston, Derbyshire, we supply to a complete cross-section of sectors, Workwear and Laundry services across the Midlands, including the Food Processing, Restaurant & Hotel, Manufacturing & Engineering, Automotive and Pharmaceutical & Medical markets.
Giltbrook Workwear are seeking to recruit a Customer Service Administrator to ensure we continue to deliver a first class service to our customers. Contracted hours will be 37.5 hours Monday to Thursday 9 - 5pm and Friday 8.30 - 4.30pm, but flexibility is essential to cover sickness and holidays.
The role will entail all aspects of Customer Service and support to sales staff.
Key responsibilities and accountabilities:
- Providing administrative support to the sales team in setting up new accounts.
- Handling order placement for workwear and badging.
- Updating the Giltbrook online HUB with management information.
- Handling customer requests promptly, liaising with the sales and production team.
- Monitoring & assessment of transport routes and amending delivery schedules.
- Contact suppliers to arrange specifications and samples for new workwear and badges for customer approval.
- Sales/Customer Service meetings including taking minutes of the meeting.
- Order chasing and updating the production plan on a weekly basis.
- Developing product knowledge through internal training to be able to assist customers with new enquiries.
Our ideal candidate will have previous Customer Service experience, liaising with suppliers and internal sales representatives. You will be confident in the use of Microsoft Office applications, showing accuracy and attention to detail. Be motivated and a natural problem solver, a team player with the capacity to work on their own initiative within a fast paced environment. Above all a willingness to take on new challenges, develop and learn.
The successful candidate will be given full on the job training and will have a real “can do” attitude to work.
Available for immediate start
Job Type: Full-time
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 01/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Giltbrook Workwear's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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