Head of Security

Gleneagles Hotel, PH3 1NF, Auchterarder

COME AND JOIN US . . . We are currently seeking a highly experienced, diligent, and systematic Head of Security to join our team. This is a rare opportunity for an engaging leader, who is comfortable juggling the complexity and ambiguity that comes with meeting the competing demands of a customer facing business and yet can remain focused on the bigger picture. As well as a competitive salary, as a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards. ABOUT GLENEAGLES One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards and ‘No. 1 UK Resort’ in the Conde Nast Traveller 2021 Readers’ Choice Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests. WORKING AT GLENEAGLES We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone. Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• As Head of Security, you’ll have day to day oversight and responsibility for all security operations across both The Gleneagles Hotel and our Townhouse in Edinburgh, reporting directly to our Gleneagles General Manager
• Expertly guiding both teams to ensure the continuous safety and security of our people, guests and assets whilst supporting and motivating your team to maximise their performance and contribution
• As the first line of management response in dealing with any incidents and liaising with the emergency services, you’ll be supremely responsive, adeptly deploying our security resource as required
• You’ll be planning, preparing, testing, and implementing all Security and Fire Safety procedures for both properties, including all aspects of training and compliance
• Responsible for our Fire Risk Assessments, you’ll arrange and ensure all compliance actions are completed on behalf of our General Manager, liaising with the Fire Service Enforcement officers on inspection visits and making sure all compliance documentation is complete, accurate and in place
• Our point of contact with the Police, as required you'll assist with investigations, VIP movements and event planning; you’ll also maintain a close relationship with the local CTSA, you’ll proactively seek security advice in relation to changing legislation and ensure this is implemented into our policies and procedures
• You’ll create and implement a robust system to ensure all incidents are documented swiftly and accurately with your team crystal clear on taking forward any subsequent actions
• Actively leading the design and implementation of our Crisis Management Programme
• You’ll have full accountability for ensuring the working practices undertaken by both our own people and third parties are conducted safely, working closely with our Head of Risk to ensure all procedures meet and comply with the relevant legislative and regulatory standards
• Ensuring all SOPs and records are up to date, you’ll audit departmental practices and make sure that areas for development are communicated and executed as a means of continuous improvement
• Managing and maintaining our CCTV and access control systems, making sure the relevant policies and legislation are always adhered to and your team are also fully proficient and aware of their obligations
• Responsible for managing our extensive fleet of vehicles, overseeing the legal requirements for both vehicles and drivers, ensuring compliance with insurance and driving regulations
• Responsible for the budgets of both operations, you’ll ensure the best value and quality are achieved across every element of our Security operations
• Setting the tone and leading by example, you’ll develop a culture where your team feel valued and convey this warmth and thoughtfulness to their colleagues across the estate, and our guests, through the delivery of exceptional service
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• You have strong, relevant experience and an outstanding track record, you know what great looks like and how to achieve it
• Fluent in the fire, risk, security, and compliance obligations that sit with this role, you’re driven and determined to ensure we always remain fully compliant as a business, mitigating risk at all times
• You’re progressive in your thinking, curious, and exhibit a restlessness and ambition both for yourself, your team, and our business
• Internally, you build relationships on trust and by truly understanding what your stakeholders need, always fulfilling your promises; externally, you build relationships through transparency and openness, nurturing these relationships for the longer term, with a sharp eye on the needs and priorities of the business.
• You possess strong communication skills and realise the power of information; you also possess a strong drive to support and help others and have little room for ego
• Collaborating with others comes naturally to you, you know that it is the sum of the parts that will reap the greatest reward
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

• Time to let your hair down
• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum
• 
  Treats in your pocket
• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme
• 
  Be our guest
• Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
• Friends & Family rate of £95.00 B&B per night
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate
• 
  Investment in your development and wellbeing
• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint