Health Club Manager

COME AND JOIN US . . .

We are currently seeking a highly experienced, ambitious and charismatic Health Club Manager with outstanding interpersonal skills to join our Wellness team.

ABOUT GLENEAGLES

One of the world’s most iconic luxury hotels and country estates, Gleneagles has been making memories for nearly a century. Recently crowned ‘Best Hotel in the World’ in the Virtuoso Best of the Best Awards, everything we do is about surpassing expectations and creating exceptional hospitality experiences for our guests.

WORKING AT GLENEAGLES

We’re devoted to making our people feel as valued as our guests. In this way, we strive to support the whole ‘you’ – not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here permanently to develop a career, some work seasonally, while others have a schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you’d prefer to work, we’re open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.

Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

Here's a bit more detail on what we see you doing in this role:

• You’ll be visible to our members, taking the lead role in all aspects of our front of house membership journey. Someone our members seek out, you’ll be building strong, engaging and sustainable relationships that make our members feel welcome, valued and recognised
• Ensuring our membership onboarding experience creates the very best first impression, you’ll intuitively create membership journeys that anticipate the needs of each new member
• Meticulously monitoring member reviews and feedback, you’ll be working on new and reactive ways to drive engagement, reporting back to our leadership team on successes, areas of development, and follow-up
• Ensuring strong advocacy, involvement and inclusion of all members, you’ll improve membership engagement and usage by better understanding the needs of medium and low usage members and responding to their feedback
• Developing and delivering strategies, in partnership with our Head of Wellness, you’ll ensure we retain and grow our current membership year on year and work together to reach these targets
• Creating and implementing plans to deepen membership relationships and in turn grow our membership, you’ll be instrumental in evolving our social event offering
• Hosting member events, you’ll be building great connections with our members, always seeking their feedback to effectively inform and evolve our offering
• Taking the lead in all operational aspects of the Health Club, including presentation standards, pool plant operation, Health Safety and COSHH
• Leading the Health Club to deliver exceptional standards at all times, through coaching and leading from the front; you’ll prioritise their training and development
• Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations, playing your part in making their stay with us luxurious in every way

The kind of person we're looking for:

• Already established as a highly credible Health Club Manager, you have an outstanding track record of success in premium luxury hotels or membership clubs. Your passion for delivering highly personalised service is insatiable
• Your finger is constantly on the pulse and you’re continually investigating and identifying new and creative opportunities for our membership proposition to evolve
• You truly understand luxury and anticipatory service and understand how this needs to look and feel in our setting. You also have an eye for the smallest details, understanding what great looks like in relation to our brand
• Determined to create unforgettable experiences that get people talking about us and driving long term loyalty and love, you never stop asking the question is this the best we can do?
• Commercially savvy and recognising that trust and empowerment come from getting the basics right, you’re a naturally gifted salesperson who is comfortable proactively driving membership sales to reach our membership ambitions
• You can pat your head and rub your tummy at the same time! You’re an accomplished multi-tasker who can juggle the complexities of a diverse and demanding membership, while also ensuring the engagement and wellbeing of our people
• Consistent and on point in your attitude and demeanour, no matter how many times an issue has been presented to you, you recognise to our people and members it’s often the first time
• Focused on our people, with the desire to grow and nurture the whole team through coaching and training, you create an environment that inspires and drives ambition while allowing people to be themselves
• You get energy from spending time with others, and you bring people together in the true belief that the best ideation comes from the sum of the parts. You also have a strong continuous improvement driver that elevates and evolves internal practices, drives change, and ensures a consistent and methodical approach
• Building strong working relationships and having a positive impact on the people you interact with, your communication skills are exceptional; you build high performing teams, recognising the value of honest feedback and meaningful conversation, and ensure that everyone is working at an optimum level
• Always enthusiastic in your approach, you're well organised and punctual
• Driven and possessing an immense sense of pride in your work; you're passionate about fixing the small things that make a big difference; you find the best way to get things done using your initiative to change processes for the better
• Humble and leaving your ego behind, you’re up for doing things differently and trying (almost) everything once!
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You want to be part of a team that works hard, supports each other and above all has fun along the way
• Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive “can do” attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard, supports each other and above all has fun along the way

What’s in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for £50.00 per annum

Treats in your pocket

• Flexi points into yourPerkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you!
• Free ‘pay day’ lunch and monthly drinks offers
• A generous ‘refer a friend’ scheme

Be our guest

• Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room BB per night
• Friends Family rate of £95.00 BB per night
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
• Subsidised, single occupancy, en-suite accommodation available on our estate

Investment in your development and wellbeing

• Life Insurance
• Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next Health Club Manager, please forward your most recent CV to us today!