Receptionist/Administration Assistant

JOB TITLE: Receptionist

DESCRIPTION:

To provide a point of contact for patients and other persons from outside the practice and act as a means of communication between patients, doctors, and other health care staff.

To have a thorough knowledge of all Practice procedures and to work in accordance with practice protocols and health and safety in providing administrative support for the efficient running of the Practice as part of the practice reception team.

RESPONSIBLE TO: Practice Manager

ACCOUNTABLE TO: Practice Manager

DETAILED RESPONSIBILITIES:

General Reception.

· At all times maintain up to date knowledge of practice policies and procedures and report any alterations or updating required to Practice Manager if any noted.

· Receive patients and make appropriate arrangements for their professional care.

· Operate the telephone system, other communication equipment and computer system as required.

· Make new and follow up appointments.

· Accept patients’ requests and queries and act upon them appropriately; including requests for home visits, registration procedures and written repeat medication requests.

· Help patients complete surgery forms following registration guidelines.

· Issue appropriate and labelled specimen containers and instructions to patients, explaining their use; and receive back specimens when required.

· Advise patients that fees and charges may be made for services performed by the Practice that are outside the scope of those offered free by the NHS and of the cost of these charges.

· Receive cash and/or cheques from patients for these services, issue proper receipts, and appropriately record receipt of such monies.

· Relay messages as required between Doctors, patients, colleagues and other professionals.

· Supervise the waiting area to ensure patients are properly and fairly dealt with.

· Prepare the Reception area for incoming colleagues, ensuring that messages are clearly passed on.

· Ensure the Reception area, and Consulting rooms are left tidy and secure at the end of surgery and that all equipment has been turned off as per practice policy.

· Following receipt back of hospital letters/test results follow GP instructions and recall, pass on to staff member for action or scanning and finally file completed actions into patient’s manual notes when requested.

Filing.

· Collate and maintain files, medical records and associated surgery records (including pathology and radiology results) as necessary.

· Extract required records from the filing system for dealing with medical and administrative purposes.

Administrative & Clerical.

· Operate the Practice computer system as required.

· Initiate and compile accurately forms normally used in the running of a medical Practice and record appropriately.

· Maintain diaries and other records as requested.

· Open mail and distribute contents for action as appropriate.

· Maintain supplies of stationary and office equipment in Reception area and consulting rooms when required.

Miscellaneous.

· Act as chaperone as required (when trained).

· Unlock premises, cancel intruder alarm, and adjust heating, lighting and ventilation as required to meet circumstances.

· Lock premises, closing all windows, turning off lights and computer and other equipment and setting the intruder alarm.

· Assist colleagues in the preparation of tea/coffee and washing up.

· Learn any new duties of the same grade, which may be introduced into general medical practice.

· Perform any other tasks of similar or related grade as and when required.

· Undertake mandatory training at regular intervals to include CPR and Information Governance.

· Participate in training sessions to ensure administrative, clinical and computer skills are kept up to date with current technology and practice.

· Attend staff meetings to keep updated on practice procedures.

· Participate in regular and annual appraisal meetings.

· Report any health and safety issues to practice manager and observe health and safety guidelines at all times.

· This job description is intended to be part of an agreement for employment, however it will be reviewed periodically and the post holders will be invited to contribute to the review.

· The partner's reserve the right to re-distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be unreasonably refused. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the surgery.

Job Type: Part-time
Part-time hours: 20 per week

Salary: £10.50-£11.00 per hour

Benefits:

• Company pension

Schedule:

• Day shift

COVID-19 considerations:
PPE provided

Work Location: In person

Application deadline: 14/04/2023
Reference ID: 2705
Expected start date: 17/04/2023