Luxury Sales Specialist

Luxury Sales Consultant - NEW STORE LAUNCH IN CHELMSFORD!

About Hatton Jewellers

NEW STORE GRAND OPENING IN CHELMSFORD! We at Hatton Jewellers are incredibly proud and happy to announce our new store opening. We are a fast-growing luxury e-commerce business looking for a new addition to join our team at our Brand New Store. You will be joining a sociable team who brings great energy and drive into the workplace and always strive for excellence.

We provide a fast-paced environment where you will become a valued team member providing the highest form of customer service to our clients via in-store appointments, over the phone, emails and live chats.

Successful candidates will be self-motivated, Confident, trustworthy and organised individuals. We are a tight-knit team who works closely together to grow the business by sharing our ideas and findings in what is a fast-paced industry.

The Role

Are you a driven individual who enjoys earning more for your hard work? Are you interested in exploring a new challenge in sales and consultancy while working with high-end gold jewellery? If so, we want to hear from you!

We are looking for a Luxury Sales Consultant to join our enthusiastic and growing team at our new Chelmsford headquarters. We are seeking an enthusiastic individual with a background in sales of goods/services while providing excellent customer service and building rapport. You will have incredible attention to detail and be meticulous in your preparation and execution of sales.

Primary Duties & Responsibilities

The following duties and responsibilities are what will be the core responsibilities of your role but as a well-established and growing luxury item e-commerce retailer, we may require your assistance to support the organisation in multiple areas. The primary duties and responsibilities are as follows:

• Confidently sell luxury jewellery items to our customers in person or help them complete their purchases online.
• Deliver warm and polite service to all of our customers.
• Upsell finance products over phone, SMS, email
• Be able to upsell and add on additional products and services to our customers confidently.
• Support the team by completing office duties such as answering the phone and packaging online orders.
• Demonstrate effective communication through written and verbal communication.
• Be able to follow instructions effectively and precisely without hesitation to ask questions.

Ideal Candidate:

• Experience in Sales (preferred)
• Outstanding Professionalism with a positive attitude
• Able to work efficiently while maintaining a high-quality standard of work
• Good sense of initiative and drive to succeed
• Able to take direction and handle constructive feedback as well as bring your own ideas to the table.
• Proactive, enthusiastic and eager-to-learn approach
• Sense of pride and ownership in your performance and its impact on a company’s success.
• Critical thinker and team player
• Exemplary time management skills
• Great interpersonal and communication skills
• Highly punctual

Job Type:

5 days per week (typically Monday to Saturday, if you work Saturday then you take another day off in the week)

Full-time contract, 6-month probationary period.

What we can offer you

• Private Health Care & Private GP Doctors through our Colleague well-being programme
• 50% Discount on Gym Memberships - Virgin Active, Pure Gym, or Nuffield Health
• Exclusive Discounts with brands such as Apple, Nike, Amazon Prime, Caffe Nero, Vue Cinema and many more.
• Family and friends discount - Enjoy exclusive discounts for you, your friends and your family on all of our products.
• Brand New HQ, Showroom and Office - You will be working in our brand new showroom and office in Chelmsford
• Regular socials - We take our team out for food and drink and have a fun time out, on the house of course!
• Amazing work - be part of our growing team that is transforming the high-end jewellery business by assisting the customer experience to the next level.

Job Type: Full-time

Salary: £22,000.00 + Uncapped Commission

Job Types: Full-time, Permanent

Salary: From £27,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Private medical insurance
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Loyalty bonus

Ability to commute/relocate:

• Chelmsford: reliably commute or plan to relocate before starting work (required)

Work Location: One location