Hospitality Staff Member - Haute Dolci at The O2

An amazing opportunity to “disrupt the hospitality industry”. We are trying to do something that has never been achieved in hospitality before, the best quality food with a five star customer experience at an affordable price. We know all these three never go together in one sentence- that's why we need passionate people to make the impossible possible! We are a passionate group of individuals who have set out to achieve this big hairy goal. The only way we will achieve this is by surrounding ourselves with people who want to be part of this journey, and do something that has never been achieved before. We take pride in
People first, then Planet and then profits approach. Our values are people first and we want our business to be the vehicle of change that enlightens spirits and changes individuals lives that are connected to it directly and indirectly.

We are looking for passionate people who want to learn all the stations in the restaurant and become an invaluable asset to the team. Ultimately we want you running your great restaurants (ideally with us however we will set you up for success wherever you wish to go).
If you have previous experience in a restaurant and want to be part of this journey of making impossible, possible, we would love to hear from you. If you dont have the experience, it's completely fine as we are all in this together and we shall learn and grow together.

The pots and pans of the job (If you don’t mind the analogy):

● People are the secret behind the success- we are looking for an individual who has an eye for detail and high standards.

● Are you a lateral thinker? Our newly built 110 seater restaurant will be extremely busy so great planning and organisation skills will be essential to running a smooth service.

● A clean place is a safe place. Maintaining a high level of hygiene, and food safety standard as per HACCP guidelines.

● You will have a good command of English and be eligible to work in the UK.
● You will be someone who loves working with people from different backgrounds, communities, age, gender, sexual orientation and disabilities.
● You are a team player who always puts customer and staff well-being first! “Team work makes the dream work”
● HD at the O2 aims to deliver a great customer experience. You will deliver great attention to detail, a positive mindset and always strive for a better tomorrow.
● Our kitchen is fast-paced and most items on menu are freshly made. You'll be handling many “carrots”at one time so working in a highly pressured environment is a norm at busy times.

● “How quick is your eye”? This restaurant will become one of the icons of the O2 with regular social events and influencer/celebrity visits will become the norm. As FOH you’ll be expected to identify and seat them accordingly, as kitchen member, you will ensure each menu item is above perfect. Perfection is the key word here.

● “How well do you know your desserts and food”? You should have in-depth knowledge of our menu and answer any food queries. Food is what the heart desires after all!

● The key to success is in the timing! So serving food and drinks in a timely order and with attention to detail, will be essential to gaining that feel good moment for you and the customers.

● The law is the law! We expect all applicants to adhere to public health, safety and sanitation standards and always DO THE RIGHT THING.

● Last but not least. Always be approachable and willing to help your colleagues and customers, with a token smile.

What will make us love you

● Customer obsessed and always going that extra mile for the WOW factor.
● Exceptional attention to detail.
● Resourceful and resilient with the ability to think ahead and stay positive if things do not go to plan.
● The ability to handle pressure and stay calm in the storm.
● Value driven and team player.
● YOU LOVE HOSPITALITY. You love the idea of making someone's day and you understand what it takes to serve.

What will make you love us?

● We are people centric humans. We believe in people power.
● We understand how important it is to get culture right, values based and that people love being part of our team and we all work hard together and we all have fun together.

● We believe we can be only successful by working together and our strength is in our differences and people from all over the world bring their uniqueness which is priceless.

● We understand the importance of your growth and know you are a human too hence we will always put you and your family first. We want you to learn as much as possible from us and teach us as much as possible.

● You will be part of building something special and disrupt the norm!

To sum it up, we want individuals who want to learn every station in our restaurant and grow with the franchise partners who have great ambitions.

One part that most adverts fail to mention - we will pay £10.50 per hour starting salary for this role. More you grow and we want you to grow, we will love to compensate you accordingly. Ideally we are looking for full time candidates as we want you to become our partner rather than an employee.

Thank you for taking time out to read. We look forward to hearing from you. Good Luck!

Oh and please see the below website for the franchise. We think you should 100% know where you are going to work and spend more time of your day than with your family. We understand and respect it! https://hautedolci.co.uk/store/the-o2/

Job Types: Full-time, Part-time, Permanent

Salary: £10.50-£12.50 per hour

Benefits:

• Flexitime

Schedule:

• Every weekend
• Flexitime
• Monday to Friday
• Overtime
• Weekends only

Supplemental pay types:

• Performance bonus

Education:

• GCSE or equivalent (required)

Experience:

• Hospitality management: 1 year (required)

Language:

• English (required)

Shift availability:

• Day shift (required)
• Night shift (required)

Work Location: One location