Care Coordinator

At Home Instead, happiness and genuinely feeling valued and supported, for both our clients and our Care Professionals is why we are different. Supporting clients throughout the Telford South Area, enabling them to live safe and well in their own homes gives us no greater satisfaction or joy.

An exciting opportunity has arisen for a Care Coordinator to join our team based in Halesfield. Due to business growth, we are looking for an ambitious individual with drive and determination to join our fantastic business.

To be successful, you will be able to deliver a first-class client experience, drive carer engagement and be confident in building strong relationships within the team. Being at the heart of our care team you will ensure that our schedules are completed to meet both client and carer needs.

If you want to feel valued and be part of a fantastic team that strives to make a real difference to our clients, we would love to hear from you.

The role includes individuals:

• To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
• To understand and build effective and efficient schedules around our clients and CARE Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Assign CARE Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are built around needs and preferences and building continuous growth with the same Care Professionals the same times each week, where possible.
• Develop excellent relationships with both clients and CARE Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and CARE Professionals information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Anstead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

It is desired that candidates have previous scheduling experience, preferably in a Care setting. You must have a good working knowledge of basic IT systems though and be willing to learn and adapt to ever-changing technologies.

Candidates must have excellent organisation skills, good prioritisation skills and must be exceptional communicators at all levels.

Candidates will remain calm and work accurately under pressure, with the ability to multitask to meet needs of clients, care pros and the business.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community we work with. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.