Reservations Agent
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are looking for an experienced Reservations Agent to join our team.
Situated in the thriving Georgian quarter of Liverpool, we are a privately owned, award winning hotel with a 2 AA Rosette restaurant, The London Carriage Works. The hotel has 149 bedrooms and suites (Best UK City Hotel – the Sunday Times 2020) extensive luxury spa, and eight first-class private dining spaces, conference and events spaces including a private cinema. We have also recently added School Lane Hotel to our portfolio, a 55 bedroom rooms-only property situated in the heart of Liverpool ONE.
Reservations Agent
The ideal candidate will be confident, self motivated and striving at all times to exceed customer expectations.
Your role will include making multi property bedroom reservations, spa reservations, group reservations, taking telephone calls and enquiries and managing the room and spa reservations email inboxes.
Hours are a mixture of early and late shifts, to include weekends. Flexibility is key however rota's are provided in advance and requests can be made if needed.
Your Skills and Experience as Reservations Agent
- Confident, self-motivated, team worker.
- Positive, can-do attitude, service with a smile.
- Exceptional communication and interpersonal skills.
- At least 1 year experience in a busy hotel environment.
- Working knowledge of Rezlynx & Premier Core is an advantage but not essential as in house training can be provided.
The position requires the holder to work consistently within the team to raise standards and maintain customer satisfaction. A passion for customer service is essential to ensure that every guest and visitor receives a personal service that is consistent and in line with Hope Street Hotel's standards.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus scheme
Experience:
- Hotel/Reservations: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Reservations Agent roles across Hope Street Hotel and The London Carriage Works's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £23,000 bracket, including retirement vesting and health parity.
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