Guest Communication Assistant REMOTE WORKING EDINBURGH AREA ONLY
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job Title: Guest Communication (Remote work)
Hourly Rate: £15/hour Part time and active hours to be logged and billed.
Location: Edinburgh Based – Remote working
Reports to: Head of Operations/ Company Directors
Start Date: Asap
About Hotel Around Town: Hotel Around Town is a family run, full-service letting management company with over 10 years in the industry. HAT offers a personalised, turn-key solution. Our owners spend more time doing things that they enjoy – whilst their property continues to enjoy the best possible return on investment. https://www.hotelaroundtown.com/
Hotel Around Town leveraged their time throughout the pandemic to strategically position themselves for quality growth in years to come and pivoted their business model towards self catering, multi unit properties. Having already increased their portfolio from 38 to 55 units in the first quarter of 2022, they look to hit a target of 100 units throughout Edinburgh and East Lothian. This role will support the guests during there stay in our portfolio of properties.
About the position:
Hotel Around Town is looking for a driven starter-finisher to support the business day to day operations. Candidate will have confidence and experience managing maintenance issues and be a capable communicator. It is key that the person is able to find solutions and be a proactive problem solver.
Ideal candidate will have had exposure to managing property maintenance. Must be able to fit into our existing team.
Role will vary but tasks will include;
- Efficiently communicating with the rest of the operations team.
- Updating information regarding properties on our software.
- Communicating with our guests, by phone, Whatsapp, and our software.
- Logging issues raised by guests on our software.
- Checking guests into the apartment and checking cleaning software.
Work from home Schedule:
2 posts available
Post 1: Mon 10-6pm, Wednesday 6pm-10pm & Saturday 10-4pm or 4-10pm (rotational)
Post 2 Mon 6pm -10pm & Sunday 10-4pm or 4-10pm
Job Types: Part-time, Freelance
Part-time hours: 10-15 per week
Salary: £15.00 per hour
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Communication Assistant REMOTE WORKING EDINBURGH AREA ONLY roles across Hotel Around Town's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £15 - £15 bracket, including retirement vesting and health parity.
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