Hospitality Team Leader

Trafalgar UK Theatres Southend Limited provides a stunning range of live entertainment, theatre, and dining in our two venues, the Cliffs Pavilion and the Palace Theatre, in the heart of Southend-on-Sea.

The Cliffs Pavilion is one of 12 venues within the regional Trafalgar UK Theatre family. A flexible venue with an auditorium capacity of 1655 seated and 2250 standing, positioned overlooking the Thames Estuary at the heart of the community. It houses a wide variety of experiences, such as events, conferences, musicals, comedians, plays, dance, pantomime, music concerts and much more.

The Palace Theatre, which opened in 1912, is a delightful Edwardian theatre retaining many features from its music hall origins, and includes The Dixon Studio located on the first floor. The studio is regularly used for a range of small-scale presentations including both amateur and professional productions, stand-up comedians and children's theatre.

You will report directly to the Hospitality Operations Manager.

KEY FUNCTIONS

Assist the Assistant Hospitality Operations Manager and Hospitality Operations Manager in planning, organising and co-ordinating the departmental operation, including assisting with the rota model.

Undertake opening and closing duties within your main department of work as well as other Hospitality departments as required, carrying out banking responsibilities on a rota basis.

Issue floats and reconcile the duty safe as required.

Cash up tills and record banking within your main department of work and other departments as required on a rota basis.

Assist the Hospitality Assistant Operations Manager and Hospitality Operations Manager in the employment, induction and training of hospitality staff to meet the required standards of service.

Supervise and assist in:

• Stock taking of liquor on a weekly basis
• Promoting good customer and staff relations
• Prompt and accurate service of liquor, beverages and bar food
• Correct Mise-en-place before and after each service
• Achieving and maintaining high standards of cleanliness, comfort and maintenance
• Delivering pre-service briefings to all staff, emphasising particular show or event requirements and special promotions.

Assist in the smooth operation and control of all beers, wines and spirits service.

Ensure all liquor, beverages and food are correctly charged for, that monies are handled and recorded correctly in line with financial and other guidelines.

Maintain total security of liquor and food stock.

Action issues recorded in the Duty Managers’ handover diary.

Put forward new ideas for discussion to help improve Trafalgar Theatres Hospitality’s service and efficiency.

Take total operational responsibility of duties delegated by the Hospitality Assistant Operations Manager and Hospitality Operations Manager, ensuring effective communication between management and staff at all times.

Ensure compliance with all food hygiene and liquor license legislation.

Assist with food costing exercises as required.

Ensure correct closing down procedures is adhered to at the end of each shift, with particular emphasis on liquor stock.

Assist the Hospitality Assistant Operations Manager and Hospitality Operations Manager in ensuring all operational administration procedures are adhered to, in particular input of labour tracker data, invoice processing and payroll information as required.

Attend regular meetings as required and complete any activities requested in a timely and efficient manner.

Assist at outside catering events as required.

The post holder will undertake training and development as appropriate and keep apprised of developments in his/her field of expertise.

The post holder will carry out any other duties as appropriate to the post and as requested by the Hospitality Manager and/or Board.

This Job Description is not an exhaustive description of your duties. You will be required to adopt a flexible approach to your role and responsibilities. In particular, from time to time, you may be required to undertake such alternative or additional duties as may be commensurate with your skills, experience and capabilities.