Head Receptionist

The Peninsula London is excited to announce we are seeking an Head Receptionist to join the team within fine dining restaurant, reporting to the Restaurant Manager and responsible for all reservations for the restaurant, bar, and terrace including communication and coordination.

Brooklands restaurant will offer contemporary European cuisine from Michelin-starred Chef Director, Claude Bosi, widely considered to be one of Britain's leading culinary lights – as well as top-flight libations and cigars – in a collection of distinctive spaces inspired by the classic eras of British aviation and motorsport.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with enchanting panoramic views across London’s skyline taking in iconic landmarks like St Pauls and the City, the London Eye, and Battersea as well as over three Royal Parks (Hyde Park, Green Park, and St James’ Park).

The Peninsula Hotels are renowned for their food and beverage offerings and service, alongside creativity and combining the best ingredients with tradition and innovation.

It is an exciting time to join the pre-opening team to be part of a motivated and professional brigade, establishing, and setting up the operations, and working together as a team towards the successful opening of The Peninsula London.

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities:

• Arrange incoming correspondence in an organized manner.
• Manage the reservation diary and outlet capacity in coordination with the relevant department heads.
• Manage and contract reservations for private dining rooms.
• Be familiar with computer software including Payroll, Rota geek Word, Excel, Power Point Infosys.
• Coordinate activities and manage menu stock and templates.
• Provide excellent service and communication to internal customers in other departments.
• Establish a rapport with guests maintaining good customer relationships.

General Requirements:

• Understanding of fine food dining culture and good knowledge of restaurant operations.
• Experience in a similar role in a fine dining restaurant or luxury 5* hotel.
• High level of proficiency in Microsoft Office and Teams.
• Relevant qualifications and/or Hospitality related studies.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Good communication skills, flexibility, and capability of working under pressure.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan
• Workplace nursery salary exchange program

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

The Peninsula London will open with 190 guestrooms, 25 luxury residences, restaurants, spa and wellness and banqueting facilities, overlooking Hyde Park Corner in the heart of Belgravia nestled between the Royal Parks. Being proud to be an accredited Real Living Wage employer, The Peninsula London will embrace exquisite design, innovation, heritage, and service which we are excited to bring to London with this historic opening.