Customer Service Advisor / Sales Assistant

HSS Hire is the UK’s original tool and equipment hire company with an award-winning reputation for being the best in the industry and we have an exciting opportunity for a Customer Service Advisor / Sales Assistant to join our team at our Stirling site.

With a reputation for unbeatable customer service, HSS are looking for an enthusiastic Customer Service Advisor / Sales Assistant to join our team. You will be the face of our business and the front line of our customer interaction, ensuring their every need is catered for and every question answered. After all, it is our great customer service that really sets us apart from the rest.

So what will you be doing?

• Working out of our branch, you will handle customer queries over the phone, email, and face to face
• Embrace sales initiatives across the hub, building strong customer relationships and maintain a high standard of branch presentation and service.
• Maintain professional standards of product knowledge and providing support to our customers looking to get the correct product
• Carrying out inspections and testing of equipment before and after each hire to ensure equipment reliable and safe

You will learn all about why The HSS Group is at the forefront of the industry, the tools and equipment we hire, sales techniques and much more. In addition, we offer skills-specific training courses to support your development and provide you with the tools to be successful in your role.

What you’ll need to join us:

• Friendly telephone manner
• Strong customer focus and genuine desire to help
• Ability to work towards targets and KPIs
• A pro-active and optimistic attitude
• A desire to learn and expand on existing product knowledge
• A valid driving licence is desirable

What do you get back?

We want to make your time at HSS as rewarding as possible! Here are just some of the benefits you have access to when you join:

• Competitive salary with access to our group pension plan
• Access to more earning potential with our bonus scheme!
• Holiday allowance of 20 increased to 25 days when you hit 5 years of service. You will also have access to our Holiday Buy scheme giving you the option to purchase up to 5 days (FTE) of annual leave
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home. Our support includes Mental Health First Aiders and an Employee Assistance Programme which is free support 24/365. In addition to this we also offer a Healthcare Cashplan which means you can claim cashback on lots of different healthcare costs including prescription charges, dental check-ups, glasses, physiotherapy and even a massage!
• FREE Hire from our core range, with 50% off for friends and family
• Training and development – on our Learning Lab you will get the opportunity to continuously further your career and complete courses suited to your role
• Inclusive and innovative culture and great recognition including Long Service Awards and an Annual Survey where you can have your say and contribute to how we continue to improve
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more
• Life assurance is provided at twice your basic annual salary
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle to Work and more
• We offer Financial Wellbeing support through Salary Finance
• Full work wear and PPE provided with a full induction on entry to your new position, covering everything from Health and Safety to the ins and outs of your role

As well as plenty of other flexible benefits like learning and development programmes.

Who are HSS?

HSS is an industry leader in providing tools, equipment, and support services for a range of businesses across the UK and Ireland. Our extensive selection of over 9,000 products allows us to go the extra mile for our customers. We are dedicated to advancing our industry with cutting-edge technology and were the first hire company to offer customers the option to order online. We are continuously striving to add new tools and features to our services and are proud of the progress we have achieved.

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!

We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.