IT SUPPORT & SHIFT ENGINEER
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Position Overview & Specifications
Summary
IT Support & Shift Engineer
We are delighted to be advertising for an IT Support & Shift Engineer at Hyatt’s newest UK hotel located in London Blackfriars. Proficient knowledge of IT systems and completing tasks such as installing and configuring computer hardware and operating systems is essential for this role.
About Hyatt Regency London Blackfriars
Hyatt Regency London Blackfriars is a Grade II listed hotel located in the heart of the City, offering 204 stylish guest rooms and suites. Buried in the heart of the historic Square Mile directly outside Blackfriars station, close to St Paul’s Cathedral, the Tate Modern and Shakespeare’s Globe Theatre. The Grade II listed hotel is steeped in regal history, residing on the former grounds of King Henry VIII's Bridewell Palace. Opening Q2 2023 the hotel will boast a conference floor with 4 meeting spaces, 2 restaurants and 1 signature bar.
Duties and tasks related to the IT Support & Shift Engineer role include
- Support with IT related tasks such as setting up workstations and printers and troubleshooting any IT issues
- Responsible for the efficient repair of all defects reported while at work, ensuring we exceed the expectations of our guests
- Responsible for all statutory checks and PPM’s within the plant rooms, bedrooms and public areas
- Conducting the general repairs of electrical, mechanical, air-conditioning, fire protection, carpentry, plumbing, masonry
- Ensuring that all works are completed on schedule and compliant with requested standards and safety regulations
- Performs repairs and maintenance work to all guest rooms, public and service areas of the hotel to ensure they are well maintained
- Regularly inspect the entire building with particular attention on defective or deficient life safety features and to observe closely the condition of all operating equipment
- Carrying out routine Engineering checks and logging these as required during shift
Benefits of the IT Support & Shift Engineer role include
- 12 complimentary nights per year of service across Hyatt Hotels worldwide
- Employee and Friends & Family rates across Hyatt Hotels worldwide
- F&B Discounts of up to 50% in selected Hyatt UK Restaurants & Bars
- Uniform provided
- Complimentary meals on duty
- Workplace pension scheme
- Continuous Learning & Development opportunities
At Hyatt 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of a large, stable, international Hyatt family which has over 1100 hotels in over 70 different countries and is recognised as a UK Great Place to Work Company!
If this sounds like the IT Support & Shift Engineer role for you then please apply today!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Hotels & Resorts
Based on transatlantic hiring benchmarks for IT SUPPORT & SHIFT ENGINEER roles across Hyatt Regency London Blackfriars's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Hotels & Resorts.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,288 - £43,788 bracket, including retirement vesting and health parity.
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