Guest Service Assistant - Nights
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
The ibis Styles hotel at Birmingham NEC & Airport is seeking a Guest Services Assistant (GSA) to work the night shift. The role is based on a full-time, 40 hours per week contract and comes with a salary of £24,012 plus benefits. You will work 5 nights out of 7.
You’ll be responsible for welcoming and processing all of the late arrival guests to the hotel, dealing with any last-minute reservations and most likely some early morning departures too. You’ll also be responsible for the comfort of all our guests especially throughout the night and provide continuity of service for Front Office.
You may be the first person a guest encounters, so you’ll need to be friendly, professional, and confident. You’ll be the person a guest or colleague turns to if they have any concerns or complaints and you’ll be empowered to make things right. You’ll be involved in everything from serving at the bar, to cash handling and running reports, to preparing breakfast, taking reservations, ensuring our housekeeping and maintenance teams are aware of any issues so you’ll be willing and able to multi-task.
You will need to be able to communicate effectively and present a professional and friendly face for the hotel. One or more year's experience in a hotel or other service industry or experience working night shifts would be valuable.
ibis Styles Birmingham NEC & Airport is a busy hotel, within just a few minutes walk of Birmingham International Train Station and with parking onsite. As a team member you will enjoy benefits including a day off for your birthday, workplace pension, sick pay, cycle to work scheme, employee discounts and more.
Job Types: Full-time, Permanent
Salary: £24,012.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Night shift
Ability to commute/relocate:
- Birmingham B40 1PQ: reliably commute or plan to relocate before starting work (required)
Experience:
- night shift/working: 1 year (preferred)
- Hotel or hospitality: 1 year (required)
Work Location: In person
Reference ID: JB26041979
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Service Assistant - Nights roles across ibis Styles Birmingham NEC & Airport's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,012 - £24,012 bracket, including retirement vesting and health parity.
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