Guest Service Manager - Food & Beverage
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
This is an ideal position for an F&B Guest Service Manager who is looking to take the next step in their career and join our busy Ibis Styles Birmingham NEC& Airport in this full-time position.
Perfect for someone with hotel experience and a passion for food and beverage operations and customer service, the role offers a salary of £24,012 per annum plus companywide benefits.
The role:
- You will be able and willing to turn your hand to all aspects of hotel life but your primary focus will be on our F&B operations
- You will be focussed on delivering a great experience for our guests and setting a great example for your colleagues as a senior member of the team
- While on shift you will be duty manager, supervising your more junior colleagues
A bit about you:
- You will have experience in hotels or hospitality in a supervisory role (ideally within an Accor-brand property)
- You have experience within F&B
- Are focussed on guest service
- Are a great team player
- You'll enjoy meeting and greeting new people
- Are confident on a computer
- Have a great telephone manner
- Are able to be e to be a fantastic representative of the ibis brand
- As an experienced hotelier you know that we're a 24/7 operation, so flexibility to work days, evenings, weekends and holidays should be expected.
We're also looking for candidates with experience in the restaurant industry and the ability to work effectively in a small team.
Get in touch, if you are looking to advance your career in a fun and fast-paced environment.
Job Type: Full-time
Salary: £24,012.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
Schedule:
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Ability to commute/relocate:
- Birmingham: reliably commute or plan to relocate before starting work (required)
Experience:
- Food & Beverage: 1 year (preferred)
- Hospitality: 2 years (required)
Work Location: In person
Reference ID: 3105JB007
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Guest Service Manager - Food & Beverage roles across ibis Styles Birmingham NEC & Airport's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,012 - £24,012 bracket, including retirement vesting and health parity.
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