Veterinary Receptionist
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Position Overview & Specifications
Thanet Vets is a first opinion small animal veterinary practice on the south east coast. We have been providing the local community with veterinary care for over 50 years.
We are looking for an enthusiastic and friendly receptionist to join our Team. This is a full-time position and you will be required to work 35 hours per week. You will be the first point of contact for our clients and will be required to answer the telephone, book appointments, take payments and perform other administrative tasks. You will also be required on occasion to assist the Veterinary surgeon in consultation. Animal handling training will be given.
We are looking for someone with customer care experience. Experience within the veterinary industry is preferred but not essential as training will be given.
Your main place of work will be at our Margate branch and at our Birchington branch and Cattery.
We operate a 4 week rota system the earliest start time is 8am and the latest finishing time is 7.30pm but your shifts will vary. You will be required to provide holiday cover for our Cattery Assistants at our Birchington branch and this may include working weekends or bank holidays on occasion. Full training at our cattery will be provided.
Job Types: Full-time, Permanent
Salary: £18,964.40 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Sick pay
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
All work stations are sanitised regularly.
Experience:
- Veterinary Receptionist: 1 year (preferred)
- Customer Service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Veterinary Receptionist roles across Independent Vet Care Thanet Vets's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £18,964 - £18,964 bracket, including retirement vesting and health parity.
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