Call Centre Customer Service SMART Advisor

JOIN THE INTELCIA GROUP

Start Dates: November 2022

Permanent, full-time 37.5 hours per week (Mon-Fri 8 hours daily between 10am and 8pm + 1 Saturday per month 10-2pm).

Hybrid Working Methodology: 1 month from the office for getting used to our systems and then it will be a Hybrid working 2 Days AT THE OFFICE and 3 DAYS WORK FROM HOME

Exceptional earning potential with our monthly salary of £1.359-£1.448 + £250 BONUS per month + REWARDS and INCENTIVES.

· Bonus scheme: based on performance compliance and attendance.

· Permanency reward: £150 when you complete 6 months of employment. Subject to the fulfillment of targets.

· Rewards Incentives: Referral Scheme, Gift cards & Certificates, Team Incentives, Contribution and Recognition Incentives.

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INTELCIA are trusted by our client Scottish Power to handle their customer interactions.

We're passionate about our people and we are NOT your typical call center. Our success is absolutely driven by our amazing people. We are looking for people to join our team to help our client meet their targets, roles and responsibilities for the national roll out of The Government Smart Meter initiative. All energy suppliers need to install smart meters in every home in Scotland, England, and Wales. There are more than 26 million homes for the energy suppliers to get to, with the goal of every home being offered a smart meter by 2024.

What you'll do

Based in the comfort of your own home and our office, you will be responsible for using our automatic dialler system to contact customers and make the necessary arrangements to book in a smart meter installation and complete the various administrative procedures. The role involves a large amount of interaction with customers via telephone and administration to ensure appointments are booked correctly and customers followed up accordingly.

Skills Required

The ideal candidate requires a combination of energy with effective and clearly spoken telephone conversational skills plus a drive and focus to succeed. So if you feel that you have the following additional attributes then you could be that person:

• Have a chatty, light, bubbly personality with the ability to 'LISTEN'
• The capacity to pick up new processes quickly, including software and the product training you will receive.
• Call Center experience isn't essential, however strong communication skills and good IT skills are required.
• Have a willingness to excel within a targeted environment
• Be passionate and have a history of excellent customer service
• Motivated with a desire to succeed

Organised with a keen eye for detail

Working within a target driven environment, exceeding daily and weekly targets

Providing customers with excellent customer service

We want you to feel as confident as possible when identifying the perfect solution for our customers, so you’ll receive full training and support from our experienced Team Managers. There is no selling as part of the role. The focus is on having a well arranged appointment and achieving the targets set by our client Scottish Power.

What you'll get

· 3 Days Smart Training programme with structured initial training tailored to your needs, training is full time Mon-Fri 10:00am – 06:00pm at our office in Glasgow, G2 4JR. After training, 1 month from the office for getting used to our systems and then it will be a Hybrid working 2 Days AT THE OFFICE and 3 DAYS WORK FROM HOME.

· Ongoing Support, Training and Coaching

· Bonus scheme: based on performance, compliance and attendance.

· Permanency reward:£150 when you complete 6 months of employment. Subject to the fulfillment of targets.

· Rewards Incentives: Referral Scheme, Gift cards & Certificates, Team Incentives, Contribution and Recognition Incentives.

· Opportunity for professional growth within INTELCIA: Team Manager, Team Leader, Quality Analyst, Human Resources Analyst, Reporting Analyst and many more.

· Regular Overtime available.

· You'll enjoy 28 days' annual leave pro rata

· Safe place to work.

· Hybrid Working Methodology: 3 Days Work from Home & 2 Days Work from Office is a must. WFH must have suitable workspace (No background Noise) and Wi-Fi connection (min 30mbps, no hotspot).

· WFH Equipment provided: Laptop, headset, mouse, etc

· Fun and Friendly online and personal working Environment

· Confidential and Free Employee Assistance Program

· Company Pension Scheme

COVID-19 considerations

To keep our employees and candidate’s safe we have installed and implemented additional health and safety measures

· REMOTE INTERVIEW PROCESS

Job Types: Full-time, Permanent

Salary: £17,901.00-£18,525.00 per year

Job Types: Full-time, Permanent

Salary: £17,901.00-£18,525.00 per year

Benefits:

• Company pension
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)
• sales: 1 year (preferred)

Work authorisation:

• Reino Unido (required)

Work Location: In person