Customer Service Assistant
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Position Overview & Specifications
Reference
420434
Salary
£25,000 - £25,000/annum
Job Location
- United Kingdom - England - East Midlands - Northamptonshire - Northampton
Job Type
Permanent
Posted
14 April 2023
Role: Customer Service Assistant
Salary: £25,000 per annum
Hours: 40 hours per week 08.00-17.00 Monday-Friday
Location: Northampton, Northamptonshire
Job type: Full time, Permanent
Interaction have partnered with a long standing & established Safety Workwear firm based in Northamptonshire. The client offers over 35 years of experience & specialises in supplying innovative products and services to organisations throughout the UK and Europe. The client offers encouragement for career progression, ongoing training & development.
The package:
- 28 days holiday, inclusive of bank holidays
- Regular Salary/Package Reviews based on performance - Quarterly
- Comprehensive Pension & Life Insurance Plan
- Company events & Meals out
- A unique variety of projects across progressive & worldwide industries.
The Role:
- General processing of orders, quotations, account setups and order entry.
- Responding to customer enquiries and resolving queries via email, phone, live chat and other methods within agreed timeframes.
- Making outbound account care calls to existing customers to offer alternative products etc.
- Monitoring back orders and communicating lead times to customers.
- Managing estimated delivery dates and customer expectations.
- Processing of orders via WEB, setting up and managing ordering portal, and encouraging as many customers as possible to order via this method. Secondary methods for order processing are via e-mail/verbal.
- Raising returns and collections.
- Logo setups.
- Ensuring internal KPIs are met.
- Any other duties as required by your Line Manager.
Requirements:
- Strong organisational skills, disciplined approach, accuracy and attention to detail.
- Ability to work under pressure, follow tasks through to completion, team player but able to use and work on own initiative.
- Must be computer literate.
- Ability to get on well with colleagues and customers.
- Effective communication skills - verbal, written and listening.
- Desire too offer service excellence to both internal and external customers.
- Positive attitude.
Similar roles may include: Customer service, Assistant, Customer Advisor,
Interaction Recruitment have specialist consultants across most industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach us on 01604 620 032 or email ben.worthington@interactionrecruitment.co.uk
Commutable from: Cambridge, St Neots, March, Peterborough, Somersham, Newmarket, Ely, Dunstable, Luton, Bury St Edmunds, Milton Keynes, Northampton
Thank you for taking the time, we hope to speak to you soon.
Contact information
Ben Worthington
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Interaction Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £25,000 bracket, including retirement vesting and health parity.
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