2nd Line IT Support
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Hybrid role, 3 days in the office in Welwyn Garden City. Our client are a mid size managed services company supporting clients in multiple sites in the UK and overseas. Currently, they are looking for a 2nd level IT Support specialist to join carry out general IT, desktop and operational support to clients remotely. You will have at least 2 - 3 years' experience of supporting Windows environments, PCs, general hardware and software as well as peripherals. This role will involve occasional visits into London.
Required Skills
- Excellent communications skills, both verbal and written
- 3 + Years' experience supporting Windows desktop environments
- 1 + Years' experience supporting messaging systems
- 1+ Years general PC hardware and/or software support
Desirable, but not essentials Skills
- Hyper V
- Cisco
- Microsoft Certs
- Cisco Certs
Job Types: Full-time, Permanent, Graduate
Salary: £33,000.00-£40,000.00 per year
Benefits:
- Company pension
- Flexitime
- Referral programme
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Welwyn Garden City: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Welwyn Garden City
Reference ID: AN/Herts/Support
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 2nd Line IT Support roles across IT Search & Select Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £33,000 - £40,000 bracket, including retirement vesting and health parity.
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