IT Service Desk Analyst (337)

Our Story J Tomlinson are a privately owned business with over 50 years’ experience, we are proud of our safety record and how we engage our team. We believe in great customer relationships which is shown in the long-term relationships we have had with our customers. You may have seen our vans around the area providing great service to our customers.
What you will be doing?

• Provide 1st and 2nd line support to J Tomlinson staff.
• Assist in maintaining support ticket queues and allocating 3rd line support to the relevant team/individuals/partners.
• Assist with stock control for computer hardware, software, peripherals and consumables.
• Carry out daily system checks to ensure continuity of service.
• Support the backup of company data.
• Install corporate standard software on PCs and laptop computers and deploy to users.
• Build knowledge of the business systems and how they are used across J Tomlinson to improve the effectiveness of this service to the company.
• Train new employees via the IT induction process

We are looking for individuals to have knowledge of and an interest in IT and desktop support. Previous experience working in an IT service desk or support environment would be advantageous

Desirable - the ability to drive so you can visit our offices
How can you add value to our business? We are looking for new team members, we thrive on hiring people for their attitude and drive and not just their skills. Are you someone who likes to solve problems, can think on their feet whilst brining your whole self to work? We want to change the face of construction as people see it and are committed to creating a diverse and happy workforce. We like to have a buzz in our teams and for people to get involved and those who have a desire to help. We are looking for people who like dogs too…..(or any animals really!)
What we offer in return? Our benefits are as diverse as the people we employ;

• Life assurance from day one of employment
• ECP free in our car park
• Annual leave purchase
• Commitment to your training and development we already have over 35 apprentices in our business already and growing of all ages

• Employee Assistance Programme as you would expect from a business of our size
• Tools for your job provided
• Hybrid working dependant on role ( it’s a bit difficult to plaster from home!)
• Pension

What next? Click on the link to apply it should take no longer than 3 or 4 minutes. We have a commitment to respond to applicants in a 3 day window. Head over to our career page for more details and to see what life is like at J Tomlinson’s. IT;#helpdesk;ITHELPDESK;service