Senior Service Advisor - BMW/MINI

As a Senior Service Advisor at BMW/MINI, we value your commitment to providing our customers with a premium level of service, anticipate their needs and go above and beyond at every available opportunity. This role has potential to progress into a Service Manager position.

Your role is critical in delivering the wow factor that our customers deserve and is rewarded accordingly, with a competitive basic of £31,000 and a bonus on top with OTEs in excess of £50,000 per year.

Why should you work for us?

• We help talent grow! You'll receive comprehensive training and development opportunities to unlock your full potential in your role.
• We embrace diversity! Our commitment to building an inclusive culture welcomes individuals from all backgrounds to be themselves and succeed.
• Our generous benefits include: 33 days holiday (including bank holidays), birthday off, great pension, commission schemes, reward savings, and more!
• Your wellbeing is our priority! We provide mental health support, nutritional and financial advice, and a Digital GP. Plus, over 50 trained Mental Health First Aiders (and counting).

What you’ll bring to the role

• Previous main dealership, Service Advisor experience
• Take ownership of all customer queries that come your way, either by phone, email, or in person.
• Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
• Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

The legal part:

We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal convictions, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.

‘’Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor.

Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”

INDHP

Job Types: Full-time, Permanent

Salary: £31,000.00 per year

Benefits:

• Cycle to work scheme
• Gym membership
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Application question(s):

• Do you require any reasonable adjustments during the recruitment process?

Experience:

• Automotive service advisor: 2 years (required)

Licence/Certification:

• Full UK Drivers License (required)

Work Location: In person