Front of House Staff
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Position Overview & Specifications
SUPERVISOR & MANAGER POSITIONS AVAILABLE
FRONT OF HOUSE POSITIONS AVAILABLE
Opening 7 years ago as a small family run business, Joanna's Boutique Tearoom has built a reputation for excellent customer service and our signature afternoon tea menu which we serve alongside a breakfast and lunch menu. The tearoom attracts customers from a far, becoming a popular location for special occasions. Our ever-growing business needs some new friendly faces to become a part of our busy front of house team.
We are looking for employees with:
- Enthusiast & Bubbly Personality
- Friendly & Approachable
- Outgoing & Good Work Ethic
- Presentable & Tidy Mindsets.
As a small family run business we thrive on good customer service and aim to give our customers a personal and ensure they leave having a memorable experience with us.
You will be responsible for the daily tasks of running a restaurant floor, from serving customers, task-management, waiting on tables and preparing drinks for customers. Working in a friendly work environment, where no two days are the same.
Day To Day Responsibilities
- Coordinating daily restaurant operation, ensuring to always working as a team
- Delivering high quality food and maximising customer satisfaction
- Overseeing our teams performance
- Training, managing and motivation of staff
- Maintaining high standards of quality control, hygiene & health and safety
- Checking stock levels & ordering managing
With plenty of opportunities for movement within our business. With the opening of our coffee shop in Parham House & Gardens, and the new tearoom site opening in Chichester June 2023, there is so many opportunities to be had. Joanna's offers a workplace with potential. Hourly pay grade discussed further upon interview.
Job Types: Full-time, Part-time, Zero hours contract
Contract length: 24 months
Part-time hours: 48 per week
Salary: £8.00-£14.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Day range:
- Holidays
- Monday to Friday
- Weekend availability
Physical setting:
- Bar
- Café
- Coffee shop
- Restaurant
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
COVID-19 considerations:
Sanitation stations throughout the tearoom.
Ability to commute/relocate:
- Pulborough, RH20 4DU: reliably commute or plan to relocate before starting work (required)
Experience:
- Catering: 1 year (required)
- Bartending: 1 year (preferred)
- Hospitality: 1 year (required)
Work Location: In person
Reference ID: JoannasFOH
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Front of House Staff roles across Joanna’s Boutique Tearoom's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £8 - £14 bracket, including retirement vesting and health parity.
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