Patient Navigator / Medical Secretary for Allergy & Immunology

Part time Band 4 Patient Navigator / Medical Secretary

An exciting opportunity has arisen within the Allergy & Immunology Service for an enthusiastic and well-organised Patient Navigator / Medical Secretary to join our team . You will be responsible for providing an effective administrative support service for both the consultant & nursing team.

The work involves assisting with the delivery of patient letters, turnaround targets, managing waiting lists and booking outpatient appointments. You will be dealing with incoming queries, day-to-day administrative duties including waiting list and patient pathway management.

To provide effective secretarial support to both the consultant and nursing teams.

To support the nursing team with organising and the booking of outpatient appointments, this will include contacting patients, so excellent communication skills are required.

To support the assistant service manager with waiting list and PTL management, identifying areas where targets are not achieved.

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.

We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

The post holder will be responsible for the provision of an effective administrative and secretarial service to the clinical team within the service.

The post holder will also actively coordinate the administrative processes of patient pathways within the Allergy & Immunology Team, ensuring a smooth and efficient service for patients throughout their Allergy/Immunology treatment at the Trust. The role involves providing an effective clinical administrative service to the team.

The post holder will liaise with the multi-disciplinary team, internal departments and external agencies to ensure continuity in achieving excellence in patient care.