Housing Management Officer

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage. Organisation Kirklees Directorate Growth & Regeneration Service Area Homes & Neighbourhoods Hours 37 hours per week Number of Jobs 4 Location(s) Across Kirklees Position type Permanent Grade Grade 9 Salary

£30,151 - £32,909

About Homes & Neighbourhoods

Kirklees Homes & Neighbourhoods is responsible for almost 23,000 homes across Kirklees. We have high expectations of our teams to provide Service Excellence to our customers to achieve our vision “Striving to be an excellent landlord by putting tenants and communities first“

There are several functions within Homes and Neighbourhoods including, Housing Management, Income Management, Older Peoples Support, and Partnerships including Employment Support, Customer Experience and Engagement and Fire Safety. These vacancies are within our Housing Management teams.

The Job

The main requirement of a Housing Officer is to deliver a customer focused holistic housing management service that provides effective and customer focused tenancy management to tenants in Kirklees. Our Housing Officers work directly with communities to deliver our services across a range of functions. Housing Officers are often the main point of contact for our tenants and communities and will be expected to provide a professional and knowledgeable housing management service. Kirklees is a large area, rich in heritage and with brilliant diversity and culture throughout. Our Housing Officers will be expected to engage well with all customers, providing high challenge and high support so that our communities are safe, well maintained and a good place to live. An important part of the role is to recognise when action needs to be taken to address concerns by listening to our communities and developing action plans for improvement. You will also be expected to work with vulnerable customers who may need additional support throughout their tenancy and to support them to access services via other partners across Kirklees partners and the voluntary sector. We support tenants to help them reach their own positive outcomes to sustain their tenancy.

It is an exciting time to join our Housing Teams as we develop our services to respond to changes in housing legislation and regulation and capture new approaches for service delivery.

The Housing Management teams are Hybrid workers across the Kirklees Borough.

Travel to various locations to carry out the duties of the job is required, and a full driving licence is desirable (Exceptions may be made for disabled applicants).

We offer a great package, in addition to joining a great team, you will receive the following:

• Entry into the Local Government Pension Scheme, including Life Assurance.
• Generous holiday entitlement of 27.5 days annual leave, increasing to 32.5 days with continuous service, plus bank holidays.
• Flexible working
• Access to a range of well-being support initiatives including but not limited to an Employee Assistance programme, Healthy Eating Active Lifestyle assessments, Cycle to Work programme and discounted KAL gym membership.

We are looking for enthusiastic, flexible, forward thinking and customer focused team members who really want to make a difference

If you think you have what we are looking for then this could be the job for you.

Shortlisting will take place week commencing 22nd May 2023

Interviews will take place week commencing 5th June 2023

This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process. We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’. We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment. Closing date

21 May 2023, 11:55 PM

Important Information Housing Officer Job Profile (1).pdf – 226KB Housing Officer - Housing Management Focus Sheet.pdf – 127KB